Part Time Reservations Coordinator - ibis London Stratford

Accor Hotels; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading hospitality group at Ibis London Stratford, where you will manage reservations and enhance guest experiences. This role involves handling inquiries, managing group bookings, and collaborating with various departments to ensure guest satisfaction. If you are passionate about hospitality and possess strong communication skills, we invite you to apply and become part of our dynamic team.

Benefits

Free meals on duty

Paid holidays

Free stays in the UK

Cycle to work scheme

Pension scheme

Qualifications

• Strong communication skills in English.
• Ability to work as part of a team and manage workload efficiently.

Responsibilities

• Handle incoming reservation inquiries via phone, email, and online booking platforms.
• Manage all group bookings, including tracking payments and rooming lists.
• Resolve booking-related issues and customer concerns promptly.

Skills

Communication

Teamwork

Tools

Microsoft Office

Opera PMS

Job description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

Join us at Ibis London Stratford

Job Description

• Handle incoming reservation inquiries via phone, email, and online booking platforms.
• Manage all group bookings, including tracking payments and rooming lists.
• Manage group accounts effectively.
• Process and confirm guest reservations accurately and efficiently.
• Provide detailed information about room types, rates, and amenities.
• Assist guests with special requests and accommodate their needs when possible.
• Update and maintain the reservation system to ensure accurate room availability.
• Collaborate with other departments to ensure guest satisfaction.
• Resolve booking-related issues and customer concerns promptly.
• Generate reports on occupancy rates and reservation trends as needed.
• Upsell room upgrades and additional services when appropriate.
• Maintain thorough knowledge of property features, local attractions, and ongoing promotions.

Qualifications

Strong communication skills in English.

Good knowledge of Microsoft Office, including MS Excel.

Proficiency in Opera PMS.

Ability to work as part of a team and manage workload efficiently.

Flexibility to work in other departments if required.

Additional Information

Company benefits include:

• Free meals on duty
• Paid holidays
• Free stays in the UK
• Cycle to work scheme
• Pension scheme
• And much more...