Assistant Reservations Manager

The Chancery Rosewood; London; On-site; GBP 37,000 - 42,000; Full time

Job summary

An established industry player is seeking a dynamic Assistant Reservations Manager to ensure a seamless guest experience at a new luxury hotel. This role involves overseeing the reservations process, leading a dedicated team, and implementing effective strategies to maximize occupancy and enhance guest satisfaction. As part of a forward-thinking organization, you will contribute to creating a welcoming atmosphere that prioritizes exceptional service and attention to detail. If you are passionate about hospitality and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Experience in hospitality management with a focus on reservations.
• Strong leadership skills to guide and support the reservations team.

Responsibilities

• Oversee daily reservations processes ensuring accuracy and efficiency.
• Implement strategies to maximize occupancy and revenue.

Skills

Guest Engagement

Team Leadership

Problem Solving

Attention to Detail

Data Analysis

Tools

Opera Reservation System

Job description

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The Chancery Rosewood - opening in Summer 2025, a Rosewood Hotel Group property, is h oused in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It will include 144 spacious suites designed by Joseph Dirand, including a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices and expression.

A seamless guest experience starts long before arrival. As our Assistant Reservations Manager, you’ll be the driving force behind a smooth and efficient reservations process, ensuring every booking is handled with care, precision, and warmth. Supporting the Reservations Manager, you’ll oversee daily reservations operations across rooms and F&B, lead a team of reservation agents, and maintain the highest service standards.

The Chancery Rosewood - opening in Summer 2025, a Rosewood Hotel Group property, is h oused in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It will include 144 spacious suites designed by Joseph Dirand, including a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices and expression.

A seamless guest experience starts long before arrival. As our Assistant Reservations Manager, you’ll be the driving force behind a smooth and efficient reservations process, ensuring every booking is handled with care, precision, and warmth. Supporting the Reservations Manager, you’ll oversee daily reservations operations across rooms and F&B, lead a team of reservation agents, and maintain the highest service standards.

Key Responsibilities:

• Support, coach, and guide the reservations team to ensure they provide exceptional service and convert inquiries into confirmed bookings.
• Oversee daily reservations processes, ensuring all bookings, payments, and guest details are accurate and up to date.
• Implement selling strategies and monitor booking trends to maximise occupancy and revenue.
• Ensure every guest interaction is handled professionally, warmly, and with an eye for personalisation.
• Ensure compliance with hotel policies, brand standards, and operational procedures to keep everything running seamlessly.

About You:

• You naturally spot inconsistencies and love keeping everything in perfect order.
• You can engage with guests, guide a team, and collaborate effortlessly across departments.
• You understand what makes a five-star experience and take pride in delivering excellence.
• You stay ahead of challenges, solve problems before they arise, and keep things moving smoothly.
• You’re comfortable working with the Opera reservation systems and confident in using data to inform decisions.

Diversity and Inclusion

We believe in bringing together individuals for the long-term success of our hotel and the communities we operate in. We are committed to offering a transparent, fair and consistent recruitment process for all. Ensuring equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, marital status, disability, or gender identity.

About Rosewood

Rosewood Hotel Group is one of the leading global lifestyle and hospitality management groups. Our foundation is a commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which our hotels operate. By doing so, we strive to become the industry leader in delivering the true meaning of hospitality.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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