Events & Reservations Manager

Diageo; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the hospitality sector is seeking an Events & Reservations Manager for their new venue in Covent Garden, London. The role involves overseeing guest experiences, managing a pre-booking team, and ensuring compliance with service standards. The ideal candidate will have extensive experience in hospitality and a proven track record of meeting targets. This position offers competitive rewards and a commitment to diversity and inclusion.

Benefits

Competitive rewards and benefits

Performance-based annual merit increases and bonuses

Subsidized gym memberships

Contributory pension schemes and share options

Qualifications

• Experience in a hospitality business with high pre-booked activity.
• Proven ability to meet pre-booking targets.

Responsibilities

• Welcoming visitors and maximizing capacity for a 5-star experience.
• Managing a team handling 1.6 million visitors annually.

Skills

Hospitality Experience

Service Standards

Compliance Knowledge

Tools

Ticketing Systems

Job description

Events & Reservations Manager page is loaded

Events & Reservations Manager

Apply locations London, England | Time type: Full time | Posted on: Posted Yesterday | Time left to apply: End Date: May 18, 2025 (3 days left to apply) | Job requisition id: JR1111367

Job Description :

Events & Reservations Manager

Guinness Open Gate Brewery London

Location: Covent Garden, London

Full time : Full time

Closing Date: Saturday 17th May

About Us

The Guinness Open Gate Brewery London is a new Guinness neighbourhood in London that will inspire the best in brewing, food, retail, and culture. Covering 52,000 square feet of heritage buildings and a central courtyard in Covent Garden, GOGBL will become a key growth driver for Guinness, positioning the brand in culture, driving relevance, and enhancing brand saliency among a new generation of drinkers. Guinness is the biggest market globally and has experienced exceptional growth, with a 50% increase since 2019, reaching historic highs in value, volume, and market share.

Location

Key elements of the site include:

• Iconic Guinness Gates as the main entrance, offering cultural impact in central London.

• Restaurants, taproom, and bars with world-class food and beer.

• An all-weather historic courtyard with a top-tier bar experience.

• Retail spaces, including collaborations for short-term brand items.

• A bespoke 5th-floor glass rooftop for dining and drinking, offering new views of London.

• Brewery and beer tasting tours.

• A cultural events space equipped for world-class meetings and conferences.

You will be responsible for :

• Welcoming visitors at the front of house.

• Maximizing capacity while ensuring a 5-star guest experience.

• Managing IS Systems and Secutix / Compliance.

• Leading a focused admissions team handling approximately 1.6 million visitors annually.

• Ensuring compliance with cash/card procedures, including handling and reconciliation.

• Overseeing the complimentary ticket process.

• Providing shift leadership during peak times to ensure staffing and safety across seven floors, complying with legislative requirements and maintaining health and safety standards.

Key Stakeholders

The role reports to the Sales & Marketing Director, GOGBL, and involves close collaboration with colleagues responsible for growth strategies within Guinness and the wider Diageo GB team.

Qualifications and Experience Required

• Experience in a hospitality business with high pre-booked activity.

• Experience managing a pre-booking team.

• Proven ability to meet pre-booking targets.

• Experience in a multi-faceted hospitality environment.

• Ability to establish, deliver, and measure service standards.

• Knowledge of ticketing systems.

Working with Us

We value flexibility and encourage applicants to discuss their needs. Our benefits include:

• Competitive rewards and benefits, including work-life balance policies and wellbeing activities.

• Performance-based annual merit increases and bonuses.

• Subsidized gym memberships.

• Contributory pension schemes and share options.

Our purpose is to celebrate life every day, everywhere. We are committed to creating an inclusive culture where everyone feels valued and listened to. We believe diversity and inclusion strengthen our business and society. Join us to be part of an organization that embraces diversity in all its forms and champions inclusion across our operations.

Worker Type : Regular

Primary Location: 1HQ

Additional Locations :

Job Posting Start Date : 2025-04-01