Events Operations Specialist - Guest Experience

Soho House & Co.; Chipping Norton; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Weekly Pay

Team meal on shift

Soho Friends Membership

Staff discount on Food & Drink 50%

Staff Room Rates

Health Cash Plan

Dental Plan

Birthday Day Off

50% Staff Discount on Cowshed & Soho H

Paid charity days (2 days/year)

Free Counselling Sessions

Training & Events

Job summary

Soho House & Co. in the United Kingdom is hiring an Events Operations Assistant to deliver exemplary service at a range of events and functions, ensuring guests enjoy a positive, memorable experience.

This role focuses on greeting guests, setting up banquet tables, coordinating with kitchen and bar staff, and attending to special requests with precision and warmth. A friendly, reliable team player thriving in a fast-paced venue is ideal.

Qualifications

• Experience in busy high-profile venues preferred.
• Fluent English required.
• 1–2 years in hospitality/service roles preferred.

Responsibilities

• Greet and assist guests in a friendly, professional manner.
• Set up and maintain banquet/event tables, serve food and beverages, clear dishes promptly.
• Communicate with kitchen, bar, and service teams to coordinate smooth service.
• Pay close attention to table settings, presentation, and guest dietary needs.
• Address guest requests and issues promptly and courteously.
• Collaborate with event staff to ensure seamless execution.
• Assist with breakdown, cleaning and re-setting of event spaces.
• Describe menu items, allergens, and preparations to guests as needed.

Skills

Customer Service

Table Service

Communication

Attention to Detail

Problem-solving

Teamwork

Multitasking

Fluent English

Job description

Soho House & Co. in the United Kingdom is hiring an Events Operations Assistant to deliver exemplary service at a range of events and functions, ensuring guests enjoy a positive, memorable experience.

This role focuses on greeting guests, setting up banquet tables, coordinating with kitchen and bar staff, and attending to special requests with precision and warmth. A friendly, reliable team player thriving in a fast-paced venue is ideal.