Room Service & Guest Experience Specialist

Soho House & Co.; Chipping Norton; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Team meal on shift

Soho Friends Membership

50% team discount on food & drink

Staff room rates

Health cash plan

Dental plan

Birthday day off

Staff discount on Cowshed & Soho Home

Charity days (2 paid)

Free counselling sessions

Cookhouse & House Tonic training

Continuous training

Team events

Job summary

Soho House & Co. is seeking a Room Service Operator to ensure consistent, high‑quality food and beverage service for guests in rooms. This hands‑on, guest‑facing role requires attention to detail, superb customer service and strong organisation within a supportive F&B team.

You will take orders, guide choices with knowledge of offerings, and coordinate timely delivery across departments, upholding Soho House standards and delivering a premium guest experience.

Qualifications

• Up to 1‑2 years’ experience in a busy hospitality venue.
• Excellent interpersonal skills and ability to build relationships (internal and external).
• Strong attention to detail and excellent customer service.
• Fluent in English.
• Organised and reliable.
• Ability to work within a diverse team.
• Opera, Micros and OpenTable experience are advantageous.

Responsibilities

• Take and process all room service orders promptly and accurately, coordinating with kitchen and service teams.
• Maintain knowledge of all food, drink and amenity offerings to upsell where appropriate.
• Coordinate delivery times with floor teams to ensure timely service and presentation.
• Follow up on guest requests and feedback to ensure satisfaction.
• Ensure communications are warm, professional and efficient.
• Keep the room service area and records organised and up to date.
• Work with kitchen, reception, housekeeping and concierge to ensure smooth communication.
• Support the wider F&B team and uphold Soho House standards.

Job description

Soho House & Co. is seeking a Room Service Operator to ensure consistent, high‑quality food and beverage service for guests in rooms. This hands‑on, guest‑facing role requires attention to detail, superb customer service and strong organisation within a supportive F&B team.

You will take orders, guide choices with knowledge of offerings, and coordinate timely delivery across departments, upholding Soho House standards and delivering a premium guest experience.