Events Operation Supervisor

InterContinental Hotels Group; City of Edinburgh; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading hospitality provider in Edinburgh is seeking an Events Operation Supervisor to manage various events and ensure excellent guest experiences. You will need strong customer service skills and flexibility in working hours, including late finishes and early starts. The role offers competitive pay and growth opportunities within a supportive environment.

Benefits

Financial security

Growth and development

Colleague perks

Wellbeing

Hotel specific benefits

Qualifications

• Experience working at Events, within a Bar, Restaurant or Hotel as a Waiter/Waitress, Server or Host.
• A warm and authentic personality with a can-do attitude and commitment to service.
• Willingness to work within our team to embrace our service and delight our guests.

Responsibilities

• Work across a wide range of events such as Birthdays, Weddings, Conferences and Baby Showers.
• Ensure the smooth running of operations.
• Create ridiculously personalised experiences for our guests every day.

Skills

Customer service

Event management

Communication

Flexibility

Job description

Overview

We are looking for an authentic and driven Events Operation Supervisor to join us on a Full Time basis at Kimpton Charlotte Square Hotel and embrace your unique, best self to provide our guests with heartfelt human connections!

Kimpton Charlotte Square Hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel, offering our guests a modern luxurious stay. Welcoming locals to relax in our Garden area (a must visit), experiencing mouth-watering food in BABA restaurant, or guests from far and wide being pampered in our state-of-the-art Spa – we cover it all!

Responsibilities

• Work across a wide range of events such as Birthdays, Weddings, Conferences and Baby Showers to provide customers with excellent service.
• Work to a fast pace and ensure the smooth running of operations.
• Be yourself – bring your unique personality to work and be who you are.
• Lead yourself – make decisions and exert creativity to provide guests with heartfelt human connections; do what is right.
• Make it count – create ridiculously personalised experiences for our guests every day.

Requirements

• Availability to work 40 hours per week.
• Flexibility of working hours; late finishes and early starts depending on the event.
• Experience working at Events, within a Bar, Restaurant or Hotel as a Waiter/Waitress, Server or Host.
• Drive to produce results and contribute to providing extremely personal experiences and human connection for guests.
• A warm and authentic personality with a can-do attitude and commitment to service.
• Willingness to work within our team to embrace our service and delight our guests.

What we offer

• Financial security – £13.96 per hour, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay. Wagestream – a financial wellbeing app to save, track and withdraw pay as you earn it.
• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks – worldwide discounted room rates and discounted F&B, plus perks portal discounts.
• Wellbeing – generous maternity/paternity pay, 24/7 employee assistance programme and access to mental health first-aiders.
• Hotel specific benefits – complimentary stay for you+1 after probation, discounts across F&B outlets and spa/gym discounts at our Kimpton property.

If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today! Check out our Instagram page @kimptoncharlottesquare to see more.

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We believe all colleagues deserve equal opportunities to develop and grow within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual’s race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.