EVENT SERVICE EXPERT

M Cardiff - Events; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel brand in Cardiff is seeking a dedicated individual to join its events team. The role focuses on delivering exceptional hospitality, managing event setups and breakdowns, and coordinating food and beverage services. Candidates should have at least one year of customer service experience. The position offers competitive salary and a variety of perks including free meals, training opportunities, and career development within Marriott's global network.

Benefits

Free Meals on Duty

Uniform Provided

Explore Discounts

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Qualifications

• At least 1 year of related work experience in a customer service role.

Responsibilities

• Set up and break down event spaces for conferences and banquets.
• Coordinate with the kitchen to manage food and beverage orders.
• Interact with guests to provide exceptional service.
• Serve food and beverages during events.
• Maintain cleanliness and organization in all service areas.
• Monitor guest feedback and implement improvements.
• Follow safety and hygiene protocols.
• Assist with inventory management and restocking supplies.
• Support team members and collaborate to achieve common goals.

Skills

Customer service

Team collaboration

Attention to detail

Job description

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co‑workers are committed to a culture of respect and kindness.

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on Duty:Enjoy complimentary meals while at work.
• Uniform Provided:A professional uniform is supplied for all employees.
• Explore Discounts:A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme:Participation in The People’s Pension.
• Employee Assistance Programme:Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development:Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development:Access to training programs to enhance your skills and advance your career.

Responsibilities:

Here's what your journey with us entails:

• Set up and break down event spacesfor conferences and banquets, ensuring all materials and equipment are in place.
• Coordinate with the kitchento manage food and beverage orders for events.
• Interact with gueststo provide exceptional service, taking orders and addressing any inquiries or concerns.
• Serve food and beveragesduring events, ensuring adherence to quality and presentation standards.
• Maintain cleanliness and organisationin all service areas.
• Monitor guest feedbackand implement improvements to enhance the overall guest experience.
• Follow safety and hygiene protocolsto ensure a safe working environment.
• Assist with inventory managementand restocking supplies as needed.
• Support team membersand collaborate to achieve common goals.

Safety and Company Policies:

• Follow all company and safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.

Preferred Qualifications:

• Related Work Experience: At least 1 year of related work experience in a customer service role.
• Supervisory Experience: None required.
• License or Certification: None required.

Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!

Compensation: Competitive salary