Event Lead Waiter & Guest Experience Lead

Rosewood Hotel Group; Camden Town; Presencial; GBP 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

28 days holidays

Food & Beverage discounts

Pension and life assurance

Sick pay

Complimentary room nights

Parental leave

Development opportunities

CSR programmes

Descripción de la vacante

Rosewood London is seeking an experienced Events Head Waiter to lead casual and agency waiting associates through setup, service and breakdown for high-end functions. You will act as the primary contact for event organisers and guests, ensuring service excellence and seamless execution in line with Rosewood London standards.

The role requires strong organizational skills, the ability to manage last-minute changes, and a dedication to safety and guest satisfaction in a luxury setting.

Formación

• Experience leading and coordinating event waiting teams.
• Strong guest-service focus with professional handling of last-minute requests.
• Knowledge of event room layouts, service standards and equipment typically used for functions.

Responsabilidades

• Lead casual and agency waiting associates during event setup, service and breakdown.
• Act as main point of contact for event organisers and guests at assigned events.
• Coordinate with Events management to deliver functions per function sheet and Rosewood London standards.
• Resolve service issues and communicate outcomes to Events Operations team.
• Ensure safety, accuracy of Micros postings and reporting of incidents.

Conocimientos

Leadership

Guest service

Event setup

Communication

Team supervision

Descripción del empleo

Rosewood London is seeking an experienced Events Head Waiter to lead casual and agency waiting associates through setup, service and breakdown for high-end functions. You will act as the primary contact for event organisers and guests, ensuring service excellence and seamless execution in line with Rosewood London standards.

The role requires strong organizational skills, the ability to manage last-minute changes, and a dedication to safety and guest satisfaction in a luxury setting.