Luxury Events Operations Lead

Rosewood Hotel Group; City of Westminster; On-site; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Room nights

F&B discounts

Benefits app

Volunteer day

Parental leave 16 w

Birthday leave

Life insurance

Sick pay

Job summary

Rosewood Hotel Group in Mayfair seeks a senior Events Operations lead to deliver flawless meetings, conferences, weddings and banquets. You will partner with Sales, Groups & Events, F&B and culinary teams to ensure impeccably executed events, from setup to breakdown, while maintaining brand standards and guest-focused service.

You will guide pre-event briefings, lead service teams, manage BEO inputs, and contribute to budgets and supplier relationships, driving continuous improvements across

Qualifications

• Proven experience leading events operations (meetings, conferences, banquets, weddings).
• Strong leadership and team-motivation skills.
• Excellent guest service orientation and personal discretion.
• Effective communication with multiple departments and stakeholders.

Responsibilities

• Lead end-to-end operational delivery for meetings, conferences, banquets, weddings, and special events.
• Collaborate with Sales, Groups & Events, F&B, Culinary and other ops teams to deliver seamless experiences.
• Oversee event setup, service and breakdown to brand standards.
• Act as primary contact for event hosts and VIP guests during events.
• Conduct pre-event and pre-shift briefings to align teams on requirements and priorities.
• Lead and motivate event service teams, driving excellence and accountability.
• Participate in BEO meetings ensuring clear communication and flawless execution.
• Support budgeting, forecasting and cost control while maintaining service standards.
• Build strong relationships with suppliers, contractors and stakeholders.
• Identify opportunities to improve operational efficiency and guest satisfaction.

Skills

Guest-centricity

Leadership

Guest relations

Communication

Team motivation

Job description

Rosewood Hotel Group in Mayfair seeks a senior Events Operations lead to deliver flawless meetings, conferences, weddings and banquets. You will partner with Sales, Groups & Events, F&B and culinary teams to ensure impeccably executed events, from setup to breakdown, while maintaining brand standards and guest-focused service.

You will guide pre-event briefings, lead service teams, manage BEO inputs, and contribute to budgets and supplier relationships, driving continuous improvements across