Events Head Waiter

Rosewood London; Greater London; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

28 days holidays

F&B discounts

Pension & life assurance

Sick pay enhancement

Room nights & F&B discount

Parental leave (16 weeks)

Wellbeing & CSR programs

Job summary

Rosewood London is seeking an experienced Events Head Waiter to lead casual and agency waiting teams through event preparation, service and breakdown on-site.

You will act as a key point of contact for event organisers and guests, ensuring efficient delivery of functions up to 40 guests while upholding Rosewood London standards.

The role offers a dynamic environment with close collaboration to the Events management team and opportunities to contribute to unforgettable guest experiences.

Qualifications

• Proven ability to lead event waiting teams and coordinate with agency staff.
• Strong planning and preparation skills for high-standard events.
• Comfortable interacting with event organisers and guests.

Responsibilities

• Lead casual and agency waiting associates during event set-up, service and breakdown.
• Ensure rooms are prepared at least 30 minutes before each function in line with Rosewood London standards.
• Serve as the main point of contact for organisers and guests, handling requests confidently and adapting to changes.
• Coordinate with the Events management team to deliver each event according to the function sheet requirements.
• Address last-minute changes and resolve service issues efficiently with timely updates to Events Operations management.
• Maintain service, safety and operational standards, including Micros posting accuracy and reporting incidents.

Skills

Leadership

Organization

Guest service

Communication

Job description

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey.

At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

You will join the Banqueting team, working closely with the Event Operations Manager, Events Floor Managers and Events Floor Supervisors. Together, the team plans and delivers memorable events while maintaining exceptional standards of service, preparation and guest care.

YOUR ROLE

As Events Head Waiter, you will lead casual and agency associates through event preparation, service and breakdown. You will help ensure that every function is delivered efficiently, according to the event requirements and to Rosewood London standards.

You will act as a key point of contact for event organisers and guests, responding confidently to requests and last-minute changes while supporting the Events management team in creating an exceptional experience.

HOW YOU'LL MAKE THE PLACE

• Lead and supervise casual and agency waiting associates during event set-up, service and breakdown.
• Prepare for forthcoming events and ensure rooms are ready at least 30 minutes before each function, in accordance with Rosewood London standards.
• Act as the main point of contact for organisers and guests at assigned events, delivering attentive service and responding effectively to requests.
• Coordinate with the Events management team to deliver each event according to the requirements detailed on the function sheet.
• Take ownership of last-minute changes and resolve service issues efficiently, keeping Events Operations management informed.
• Maintain service, safety and operational standards, including accurate Micros posting, equipment readiness and the reporting of accidents, damage or breakages.

COULD THIS BE YOU?

• You can confidently lead event waiting and set-up teams while providing clear direction and support.
• You are highly organised and able to plan, prepare and adapt to changing operational requirements.
• You are comfortable acting as a professional point of contact for event organisers and guests.
• You have strong knowledge of event room set-ups, service standards and the equipment required for successful functions.
• You can take responsibility for running events of up to 40 guests without direct supervision.
• You are committed to teamwork, guest satisfaction, safe working practices and consistently high standards.

OUR BENEFITS

• 28 days paid holidays per annum including Bank Holidays
• Discounts on Food & Beverage
• Company pension scheme and life assurance
• Enhanced sick pay policy
• 12 complimentary room nights per year and F&B discount worldwide
• Up to 16 weeks paid parental leave
• Involvement in Corporate Social Responsibility programmes and wellbeing activities

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations.

We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them, and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.