Evening & Weekend Team Leader — Lead & Delight Guests

SmartRecruiters, Inc.; Bewdley; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Pension contribution

Brand discounts

Employee assistance program

Maternity and paternity policies

Refer a friend bonus

Wagestream access

Retail discounts

Job summary

Chef & Brewer is seeking a Team Leader to guide the shift, ensure high standards, and keep customers happy. This role is primarily in the evenings and on weekends, supporting a welcoming home-away-from-home pub experience across beautiful locations.

You will deputise for management, coordinate a busy team, and ensure safety, legality and cleanliness on the bar. The role focuses on real team leadership and superior service delivery.

Qualifications

• As Team Leader, provide memorable customer experiences.
• Deputise for management and resolve issues in their absence.
• Coordinate team during busy shifts to ensure smooth operations.
• Ensure bar safety, legality and cleanliness at all times.
• Proven ability to lead by example and motivate staff.

Responsibilities

• Deliver heartfelt, consistent customer service on every visit.
• Step in for managers and handle incidents during shifts.
• Organise and guide the team to run shifts like clockwork.
• Maintain a safe, compliant and clean bar environment.

Skills

Customer service

Team leadership

Shift coordination

Allergen controls

People management

Job description

Chef & Brewer is seeking a Team Leader to guide the shift, ensure high standards, and keep customers happy. This role is primarily in the evenings and on weekends, supporting a welcoming home-away-from-home pub experience across beautiful locations.

You will deputise for management, coordinate a busy team, and ensure safety, legality and cleanliness on the bar. The role focuses on real team leadership and superior service delivery.