Evening & Weekend Customer Advisor - Hybrid

NWG (Northumbrian Water Group); North East; Hybrid; GBP 19,000 - 25,000; Full time

Job summary

NWG (Northumbrian Water Group) is seeking an Operations Customer Advisor for its Out of Hours team at Northumbria House. You will handle water and wastewater queries with a focus on delivering industry-leading customer service across phone and digital channels.

The role includes 7pm–11pm shifts Mon–Fri, 5pm–11pm on weekends/bank holidays, with a hybrid pattern of home and office work. You will contribute to administrative tasks, support the Digital team with proactive communications, and rotate

Qualifications

• Excellent level of customer service
• Strong communication skills across voice and digital channels
• Flexible approach to working environment
• Team player who can work in a hybrid setup
• Commitment to company values: Customer focused, results driven, one team, ethical and innovative

Responsibilities

• Handle water and wastewater customer queries with care and efficiency
• Support teams with administrative tasks and proactive communications
• Assist the Digital team with customer communications
• Participate in a rotational standby rota
• Attend four weeks of daytime training to be set up for success

Job description

NWG (Northumbrian Water Group) is seeking an Operations Customer Advisor for its Out of Hours team at Northumbria House. You will handle water and wastewater queries with a focus on delivering industry-leading customer service across phone and digital channels.

The role includes 7pm–11pm shifts Mon–Fri, 5pm–11pm on weekends/bank holidays, with a hybrid pattern of home and office work. You will contribute to administrative tasks, support the Digital team with proactive communications, and rotate