Hybrid Inbound Customer Advisor – NHS Support

Brook Street; Blaydon on Tyne; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Hybrid working

Supportive learning programme for new始

Job summary

Brook Street is seeking an NHS Customer Contact Centre advisor near Newcastle, within 40 miles. The temporary six‑month assignment begins with an in‑person assessment on 2 November. Hybrid working follows training, with 37.5 hours per week, shifts 8am–6pm Mon–Fri and 1 in 5 Saturdays, no outbound calls.

You will address inquiries, support patients and staff, and resolve issues using available resources with guidance from a team leader. Training is provided to help you succeed.

Qualifications

• Experience in customer service or confident communicator.
• Ability to handle enquiries via multiple channels.
• Willingness to start a new career in a NHS contact centre.

Responsibilities

• Answer customer enquiries using a variety of media promptly within performance agreements.
• Contribute to building team spirit and aiding others to succeed.
• Provide help and guidance to customers, tailoring conversations to their needs ensuring they are at the heart of everything you do.

Skills

Communication skills

Customer service

Job description

Brook Street is seeking an NHS Customer Contact Centre advisor near Newcastle, within 40 miles. The temporary six‑month assignment begins with an in‑person assessment on 2 November. Hybrid working follows training, with 37.5 hours per week, shifts 8am–6pm Mon–Fri and 1 in 5 Saturdays, no outbound calls.

You will address inquiries, support patients and staff, and resolve issues using available resources with guidance from a team leader. Training is provided to help you succeed.