Out-of-Hours Call Handler - Evenings & Nights

Doro Care Uk; Lancashire; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Real Living Wage

Health plan

Pension

On-site parking

Training program

Career progression

Job summary

Careium UK is seeking an Out of Hours Call Handler in Blackburn, Lancashire. You will provide crucial support to housing authorities, care partners and residents outside normal office hours, handling urgent calls with compassion and professionalism.

You will be trained thoroughly to understand procedures, use multiple computer systems and document calls accurately, ensuring rapid responses to emergencies and service requests. This role offers a real, meaningful impact in a fast-paced environment.

Qualifications

• Ability to remain calm and professional under pressure.
• Excellent communication and listening skills.
• Willingness to learn and follow procedures.

Responsibilities

• Handle urgent inbound calls professionally and calmly.
• Assess situations and follow procedures to achieve the right outcome.
• Support vulnerable callers and coordinate appropriate responses.
• Record information accurately in internal systems.
• Monitor alarm activations and escalations.
• Work with partners to deliver prompt service.

Skills

Empathy

Communication skills

Calm under pressure

Teamwork

Job description

Careium UK is seeking an Out of Hours Call Handler in Blackburn, Lancashire. You will provide crucial support to housing authorities, care partners and residents outside normal office hours, handling urgent calls with compassion and professionalism.

You will be trained thoroughly to understand procedures, use multiple computer systems and document calls accurately, ensuring rapid responses to emergencies and service requests. This role offers a real, meaningful impact in a fast-paced environment.