Weekend Out-of-Hours Call Handler - Manchester

Lanes Group; Eccles; On-site; GBP 17,000 - 19,000; Full time

Job summary

Lanes Group is seeking an experienced call handler to join our reactive out of hours team in Manchester, based in Eccles, with an hourly rate of £12.71. This role covers Saturday and Sunday shifts from 8am to 5pm and supports key accounts and on-call engineers.

You will manage inbound/outbound calls, log essential information, and coordinate promptly with engineers to ensure urgent works are completed, while delivering high levels of customer service across 365 days a year.

Qualifications

• Previous data entry experience.
• Previous experience in customer service.
• Excellent IT skills (Excel, Word) and the ability to learn new in house IT systems.
• Excellent communication skills.

Responsibilities

• Working as part of a team you will be handling incoming and outgoing calls for key accounts & call out customers.
• Liaising with on call service engineers and the management teams to ensure works are carried out promptly.
• Ensuring that all calls are answered and information logged.
• Achieve KPI's and provide the vital admin support to enable engineers to keep working 365 days per year 24/7.
• Working quickly and calmly whilst providing a high level of customer service focus to our client base.

Skills

Data entry

Customer service

IT skills

Communication skills

Tools

Excel

Word

Job description

Lanes Group is seeking an experienced call handler to join our reactive out of hours team in Manchester, based in Eccles, with an hourly rate of £12.71. This role covers Saturday and Sunday shifts from 8am to 5pm and supports key accounts and on-call engineers.

You will manage inbound/outbound calls, log essential information, and coordinate promptly with engineers to ensure urgent works are completed, while delivering high levels of customer service across 365 days a year.