Evening Office Coordinator

Dorchester Collection; Greater London; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Complimentary Stays

Discounts with our hotels

Employee Perks: Royal London Private P

Training and Development

Social Events

Referral Bonus: £1000

Well-being Support

Job summary

The Dorchester is seeking a Housekeeping Evening Office Coordinator to join our luxury team. In this role you will coordinate room allocations, manage the evening workload, and ensure smooth handovers between shifts while delivering exceptional guest service.

You will work in a 5-star environment, using Nexus, Opera and Microsoft Office, and you will embody our values of passion, personality, respect, teamwork and creativity to help us maintain the Dorchester standard.

Qualifications

• Previous experience in a 5 star hotel environment.
• Good knowledge of Microsoft Office, Nexus and Opera.
• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As an Evening Office Coordinator you'll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.

Responsibilities

• Manage room allocation for the evening room attendant
• Managing the workload for the evening house porter and ensuring all his tasks are completed
• Closing Jobs in the system ( Nexus), allocations removal and setting up for the morning shift
• Preparing the floor supervisor task list with all the statuses and room requests
• Follow up on Nexus cases
• Carry out administrative task such as handover preparation for the Morning Office Coordinator
• Dealing with guest phone calls and queries
• Ensure frequent communication with the Front Office Coordinator in regards to room allocation, departures, priority rooms and out of service/ out of order rooms.

Skills

Customer service

Communication

Team coordination

Tools

Microsoft Office

Nexus

Opera

Job description

Position Overview

Join us as a Housekeeping Evening Office Coordinator at The Dorchester, recognised as one of 'The Sunday Times Top 10 Best Places to Work for' in 2024 & 2025 and 'Hotel of the year - London' at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as Housekeeping Evening Office Coordinator, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts with our hotels, and benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

What you'll do

As a Housekeeping Evening Office Coordinator you'll love what you do and take pride in taking care of our guests:

• Manage room allocation for the evening room attendant
• Managing the workload for the evening house porter and ensuring all his tasks are completed
• Closing Jobs in the system ( Nexus), allocations removal and setting up for the morning shift
• Preparing the floor supervisor task list with all the statuses and room requests
• Follow up on Nexus cases
• Carry out administrative task such as handover preparation for the Morning Office Coordinator
• Dealing with guest phone calls and queries
• Ensure frequent communication with the Front Office Coordinator in regards to room allocation, departures, priority rooms and out of service/ out of order rooms.

The items shared are the essence of a day in the life of an Evening Office Coordinator, but we'll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• Previous experience in a 5 star hotel environment
• Good knowledge of Microsoft office, Nexus and Opera
• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As an Evening Office Coordinator you'll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.