Evening Room Attendant

The Dorchester; Greater London; On-site; GBP 19,000 - 28,000; Full time

Benefits offered by this job

Complimentary Stays with Breakfast

Discounts at Dorchester Collection

Royal London Pension scheme (8%)

Seasonal ticket loan

Eye care vouchers

Apprenticeship/Development programs

Social events

Referral bonus: £1000

Well-being support

Job summary

The Dorchester is seeking an Evening Room Attendant in London to join our luxury team and support the award-winning service standards that define our brand.

You will learn from our renowned academy to achieve excellence in craft, service, and leadership. The role features shift-based evenings, with a focus on discretion, attention to detail, and guest satisfaction.

Qualifications

• Previous experience as an evening room attendant in a 5★ hotel is preferred.
• Strong attention to detail and hygiene standards.
• Excellent communication with guests and team members.

Responsibilities

• Provide seamless evening service with discretion and attention to detail.
• Fulfill guest requests for special setups, supplies, and occasions.
• Work through shift-based hours; adapt to changes in scheduling; uphold hotel standards of service.

Skills

Attention to Detail

Good Communication

Ability to Follow Instructions

Time Management

Team Player

Energetic

Willingness to Learn

Previous 5★ Hotel Experience

Job description

Join us as an Evening Room Attendant at The Dorchester Hotel, recently recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are proud to have the absolute best people in the industry. When you join us as an Evening Room Attendant at The Dorchester Hotel, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.

What You’ll Do

As an Evening Room Attendant, you'll enjoy your work and take pride in delighting our guests:

• You will be responsible for seamless service, discretion, intuitive, and flexible during the evening. This will include eye for detail, thoroughness and hygienic, all to ensure our guests receives nothing but the best experience.
• Sometimes our guests have special requests involving special set‑ups, additional supplies, and even special occasions. Most of these requests are fulfilled by our Evening Room Attendants.
• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Reception Manager you’ll have the opportunity to bring these to life and continue to create our legacy's.

The items shared are the essence of a day in the life of an Evening Room Attendant, but we’ll make sure you are provided with specifics on how we care for our hotel. The operational hours of work are shift-based and may be subjected to change.

These Currently Set As

• Monday to Sunday: 5.30pm – 10.30pm

What You’ll Bring

Essential Skills and Experience

• Attention to Detail - You can spot small things that need cleaning or fixing.
• Good Communication - You can talk politely and listen carefully to guests and your team.
• Ability to Follow Instructions - You can understand and complete tasks as asked.
• Time Management - You can work within set timeframes to clean rooms or do other tasks.
• Team Player - You work well with others and can ask for help when needed.
• Energetic - You are comfortable with moving around, lifting, and being on your feet for most of the day.
• Willingness to Learn - You are open to learning how to use cleaning equipment and follow safety rules.

Preferred Skills

• Previous Experience - You’ve worked as an evening room attendant in a 5 star hotel before.
• Knowledge of Customer Service - You know how to make guests feel welcome and comfortable.
• Problem‑Solving Skills - You can handle small issues, like replacing missing items.
• Positive Attitude - You approach work with enthusiasm and a smile.

What You'll Get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts out hotels, Benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well‑being Support: Access immediate well‑being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email [e-mail] so that we can discuss how we can support you through this process.