Evening Retail Security Officer — Protect & Assist Shoppers

OCS; Arbroath; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Perks

Professional Growth

Flexible Pay

Job summary

OCS UK & Ireland is seeking a Retail Security Officer to deter theft, protect customers and staff, and maintain a safe shopping environment across our stores. You will be visible, professional, and responsive to incidents, acting as a trusted point of contact for colleagues and shoppers.

The role requires an SIA licence, right to work in the UK, and flexibility to work 14:00–22:00 Tue–Fri and weekends. Training and support are provided, with opportunities to develop in retail security and loss

Qualifications

• Must have the Right to Work in the UK and ability to undergo DBS and BS7858 security clearance.
• Valid SIA Licence (Door Supervisor or Security Guarding) and relevant security experience.
• Strong observational skills with the ability to identify suspicious behaviour.
• Proven ability to handle difficult situations calmly and professionally.
• Excellent verbal and written communication skills for reporting and interactions.
• A proactive and professional approach to ensuring safety and security.
• Flexibility to work varied shifts, including weekends and evenings.

Responsibilities

• Maintain a visible security presence, deterring theft and anti-social behaviour.
• Patrol the store and monitor CCTV for suspicious activity.
• Respond to alarms and incidents, escalating where required.
• Conduct searches in line with company procedures when necessary.
• Complete accurate incident and observation reports.
• Work closely with store management and staff on security matters.
• Provide a professional and approachable presence.
• Assist customers and staff with queries.
• De-escalate challenging situations calmly.
• Follow all site procedures, company policies and legal requirements.
• Support the wider team and undertake additional duties as required.

Skills

Right to work in UK

SIA Licence

Observational skills

De-escalation

Communication skills

Flexibility

Job description

OCS UK & Ireland is seeking a Retail Security Officer to deter theft, protect customers and staff, and maintain a safe shopping environment across our stores. You will be visible, professional, and responsive to incidents, acting as a trusted point of contact for colleagues and shoppers.

The role requires an SIA licence, right to work in the UK, and flexibility to work 14:00–22:00 Tue–Fri and weekends. Training and support are provided, with opportunities to develop in retail security and loss