Patient Services & Scheduling Coordinator

Lloyds Clinical Limited; Harlow; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 days leave

Company bonus

Training & development

Refer a friend £1200

Health & well-being app

Rewards portal

Job summary

Lloyds Clinical Limited is seeking a compassionate Call Centre Advisor to join our patient services team. You will handle patient enquiries, assist with medication deliveries, and coordinate prescriptions across the UK, delivering a high standard of customer care.

Ideal candidates will have excellent telephone manners, empathy for vulnerable individuals, and the ability to work to tight deadlines while maintaining accuracy and attention to detail.

Qualifications

• Delivering excellent customer service
• Empathy with vulnerable patients
• Ability to meet tight deadlines with accuracy

Responsibilities

• Handle patient enquiries regarding medication and deliveries
• Coordinate prescriptions for patients across the UK
• Send letters to patients when unable to contact and provide updates to hospitals

Job description

Lloyds Clinical Limited is seeking a compassionate Call Centre Advisor to join our patient services team. You will handle patient enquiries, assist with medication deliveries, and coordinate prescriptions across the UK, delivering a high standard of customer care.

Ideal candidates will have excellent telephone manners, empathy for vulnerable individuals, and the ability to work to tight deadlines while maintaining accuracy and attention to detail.