Evening Office & Guest Services Coordinator

Dorchester Collection; Greater London; Vor Ort; GBP 23.000 - 32.000; Vollzeit

Benefits dieser Stelle

Complimentary Stays

Discounts with our hotels

Employee Perks: Royal London Private P

Training and Development

Social Events

Referral Bonus: £1000

Well-being Support

Zusammenfassung

The Dorchester is seeking a Housekeeping Evening Office Coordinator to join our luxury team. In this role you will coordinate room allocations, manage the evening workload, and ensure smooth handovers between shifts while delivering exceptional guest service.

You will work in a 5-star environment, using Nexus, Opera and Microsoft Office, and you will embody our values of passion, personality, respect, teamwork and creativity to help us maintain the Dorchester standard.

Qualifikationen

• Previous experience in a 5 star hotel environment.
• Good knowledge of Microsoft Office, Nexus and Opera.
• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As an Evening Office Coordinator you'll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.

Aufgaben

• Manage room allocation for the evening room attendant
• Managing the workload for the evening house porter and ensuring all his tasks are completed
• Closing Jobs in the system ( Nexus), allocations removal and setting up for the morning shift
• Preparing the floor supervisor task list with all the statuses and room requests
• Follow up on Nexus cases
• Carry out administrative task such as handover preparation for the Morning Office Coordinator
• Dealing with guest phone calls and queries
• Ensure frequent communication with the Front Office Coordinator in regards to room allocation, departures, priority rooms and out of service/ out of order rooms.

Kenntnisse

Customer service

Communication

Team coordination

Tools

Microsoft Office

Nexus

Opera

Jobbeschreibung

The Dorchester is seeking a Housekeeping Evening Office Coordinator to join our luxury team. In this role you will coordinate room allocations, manage the evening workload, and ensure smooth handovers between shifts while delivering exceptional guest service.

You will work in a 5-star environment, using Nexus, Opera and Microsoft Office, and you will embody our values of passion, personality, respect, teamwork and creativity to help us maintain the Dorchester standard.