2026-6432-evening-office-coordinator-2

LGBT Jobs; Greater London; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

The Dorchester in London is seeking a Housekeeping Evening Office Coordinator. You will manage the evening room allocation for the night staff, and oversee the workload for the evening house porter while ensuring all tasks are completed.

You will close jobs in Nexus, remove allocations, and prepare for the morning shift, plus coordinate with the Front Office and handle guest calls and queries to keep operations smooth.

Qualifications

• Manage evening room allocation for the night staff.
• Coordinate workload for the evening house porter.
• Handle guest queries and phone calls with professionalism.
• Communicate effectively with Front Office colleagues.

Responsibilities

• Manage room allocation for the evening room attendant.
• Oversee the workload for the evening house porter and ensure tasks are completed.
• Close jobs in the Nexus system, remove allocations and set up for the morning shift.
• Prepare the floor supervisor task list with statuses and room requests.
• Follow up on Nexus cases and hand over to the Morning Office Coordinator.
• Deal with guest phone calls and queries and liaise with Front Office.

Tools

Nexus

Job description

Job Location

Dorchester Hotel, 53 Park Ln, London W1K 1QA, UK

Location: Dorchester Hotel, 53 Park Ln, London W1K 1QA, UK

Job Type: Permanent

Highlighted points for this job

Permanent contract at The Dorchester, AA Hospitality Awards 'Hotel of the year – London' 2024

Location: 53 Park Lane, Mayfair W1K 1QA, London

Responsibilities include managing room allocation, workload for evening house porter, and guest queries

Division & Department : Rooms/Housekeeping
Contract Type : Permanent
Your future, our legacy :
Join us as a HousekeepingEvening Office Coordinatorat The Dorchester, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success. We care about your career and are known for having the absolute best people in the industry. When you join us asHousekeeping Evening Office Coordinator,you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
As a HousekeepingEvening Office Coordinatoryou'll love what you do and take pride in taking care of our guests: Manage room allocation for the evening room attendant Managing the workload for the evening house porter and ensuring all his tasks are completed Closing Jobs in the system ( Nexus), allocations removal and setting up for the morning shift Preparing the floor supervisor task list with all the statuses and room requests Follow up on Nexus cases Carry out administrative task such as handover preparation for the Morning Office Coordinator Dealing with guest phone calls and queries Ensure frequent communication with the Front Office Coordinator in regards to room allocation, departures, priority rooms and out of service/ out of order rooms. The items shared are the essence of a day in the life of anEvening Office Coordinator, but we'll make sure you are provided with specifics on how we care for our hotel.
Location : 53 Park Lane, Mayfair W1K 1QA London
Language / Level :
English : Fluent

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