Evening Housekeeping Office Coordinator – Luxury Hotel

LGBT Jobs; Greater London; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

The Dorchester in London is seeking a Housekeeping Evening Office Coordinator. You will manage the evening room allocation for the night staff, and oversee the workload for the evening house porter while ensuring all tasks are completed.

You will close jobs in Nexus, remove allocations, and prepare for the morning shift, plus coordinate with the Front Office and handle guest calls and queries to keep operations smooth.

Qualifications

• Manage evening room allocation for the night staff.
• Coordinate workload for the evening house porter.
• Handle guest queries and phone calls with professionalism.
• Communicate effectively with Front Office colleagues.

Responsibilities

• Manage room allocation for the evening room attendant.
• Oversee the workload for the evening house porter and ensure tasks are completed.
• Close jobs in the Nexus system, remove allocations and set up for the morning shift.
• Prepare the floor supervisor task list with statuses and room requests.
• Follow up on Nexus cases and hand over to the Morning Office Coordinator.
• Deal with guest phone calls and queries and liaise with Front Office.

Tools

Nexus

Job description

The Dorchester in London is seeking a Housekeeping Evening Office Coordinator. You will manage the evening room allocation for the night staff, and oversee the workload for the evening house porter while ensuring all tasks are completed.

You will close jobs in Nexus, remove allocations, and prepare for the morning shift, plus coordinate with the Front Office and handle guest calls and queries to keep operations smooth.