Sales Coordinator

Dorchester Collection; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Complimentary stays

Hotel discounts

Pension scheme

Ticket loan

Private financial advice

Eye care vouchers

Apprenticeships

Social events

Referral bonus

Well-being support

Job summary

The Dorchester is seeking a Sales Coordinator to join our Proactive Sales team. You will provide administrative support, help plan sales trips and client entertainment, and ensure high standards of service across the hotel.

You will bring previous administrative experience, strong organisational and communication skills, and the ability to multitask in a luxury hospitality environment. You will work closely with colleagues across departments to deliver outstanding guest and corporate experiences.

Qualifications

• Previous administrative experience, ideally in luxury hospitality.
• Strong organisational and communication skills.
• Proficiency with Word, Excel and PowerPoint.
• Ability to multitask and work with a team.

Responsibilities

• Support all members of the Proactive Sales team with administrative responsibilities.
• Handle basic client requests in absence of Proactive team member.
• Support with sales trip planning.
• Assist with familiarisation trip/client entertainment planning.
• Complete stay requests and follow internal arrangements.
• Conduct general site inspections as required.

Skills

Administrative experience

Multitasking

Communication skills

Team player

Tools

Word

Excel

PowerPoint

Job description

Position Overview

Join us as a Sales Coordinator at The Dorchester recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024-2026 and ‘Hotel of the Year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Sales Coordinator, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts with our hotels, and benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

What you’ll do

As Sales Coordinator, you’ll love what you do and take pride in taking care of our guests/employees:

• You’ll Support all members of the Proactive Sales team with administrative responsibilities
• You’ll have the ability to handle basic client requests in absence of Proactive team member
• You’ll support with sales trip planning
• Assist with all elements of familiarisation trip/client entertainment planning and communication
• Complete all complimentary/special rate stay requests and follow through with all internal arrangements required
• Conduct general site inspections as and when required

The items shared are the essence of a day in the life of our Sales Coordinator, but we will make sure you are provided with specifics on how we care for our hotel.

What you’ll bring

• Previous administrative experience, ideally within luxury hospitality, or another high-service environment
• Previous administrative experience
• Technical skills, including yet not limited to: Word, Excel, PowerPoint
• Driven and creative individual with strong organisational and communication skills
• Ability to multitask
• Team player with ability to work harmoniously within immediate department and across the wider hotel teams