Evening/Night Shift Team Member – Gaming & Hospitality

Merkur Slots UK Limited; Wellington; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

28 days holiday (including Bank)

Quarterly Bonus Scheme

Excellent Career Progression

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers

Employee assistance programme

Job summary

Merkur Slots UK Limited is seeking a part-time Team Member in Wellington to deliver friendly customer service in a retail/gaming setting. The role offers 16 hours per week with a pay rate of £12.84–£13.84 per hour, including a higher night rate from 23:00 to 06:00. Training and progression opportunities are provided.

You will engage customers, maintain clean gaming areas, support promotions and uphold brand standards while building a welcoming atmosphere.

Qualifications

• Experience in retail, hospitality or gambling environments.
• Experience delivering excellent customer service.
• Willingness to learn and develop.
• Flexible and dedicated.
• Attention to detail.
• Industry and compliance training will be given.

Responsibilities

• Ensure venue housekeeping is clean and maintained to high standards.
• Offer service rounds and refreshments per brand guidelines.
• Monitor customer behavior for suspicious or disruptive activity.
• Assist with administration to ensure 100% accuracy.
• Help promotions run smoothly and contribute to success.
• Deliver customer service aligned with company standards and customer satisfaction.
• Log interactions with customers as required by policies.
• Maintain brand dress code and presentation while on duty.
• Impart product knowledge to support the customer journey.

Skills

Customer service

Retail experience

Hospitality industry experience

Attention to detail

Flexible and dedicated

Job description

Merkur Slots UK Limited is seeking a part-time Team Member in Wellington to deliver friendly customer service in a retail/gaming setting. The role offers 16 hours per week with a pay rate of £12.84–£13.84 per hour, including a higher night rate from 23:00 to 06:00. Training and progression opportunities are provided.

You will engage customers, maintain clean gaming areas, support promotions and uphold brand standards while building a welcoming atmosphere.