Part-Time Guest Experience Associate – Wellington

MERKUR Casino UK; Wellington; Remote; GBP 18,000 - 19,000; Part time

Benefits offered by this job

28 days holiday

Quarterly Bonus Scheme

Pension scheme

Life Assurance

Staff discounts

Employee assistance programme

Job summary

MERKUR Slots UK is hiring a part-time Team Member for Wellington. You will help create a welcoming atmosphere, deliver excellent customer service, handle rounds and refreshments, and support promotions to enhance the customer experience. The role requires flexibility to work weekends and bank holidays and to learn brand standards.

You will be part of a team focused on safe, enjoyable gaming experiences, with training provided and career progression opportunities within MERKUR Slots UK.

Qualifications

• Experience in retail, hospitality or gambling environment.
• Excellent customer service and communication skills.
• Willingness to learn and develop.
• Ability to work on a rota including weekends and Bank Holidays.

Responsibilities

• Maintain the venue to a high housekeeping standard.
• Provide rounds and refreshments as per brand guidelines.
• Monitor customer behaviour for safety and smooth operation.
• Assist with administration to ensure accuracy.
• Support promotions and campaigns to drive customer satisfaction.
• Engage with customers during shifts and document interactions as required.
• Uphold brand dress code and presentability on duty.
• Augment product knowledge to enhance customer journey.

Skills

Customer service

Communication skills

Flexibility

Team player

Retail experience

Hospitality experience

Job description

MERKUR Slots UK is hiring a part-time Team Member for Wellington. You will help create a welcoming atmosphere, deliver excellent customer service, handle rounds and refreshments, and support promotions to enhance the customer experience. The role requires flexibility to work weekends and bank holidays and to learn brand standards.

You will be part of a team focused on safe, enjoyable gaming experiences, with training provided and career progression opportunities within MERKUR Slots UK.