Evening Customer Service Advisor — Hybrid, Bonus & Growth

Tate; High Wycombe; Hybrid; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Hybrid work

Monthly bonus

28 days holiday

Staff discount

Reward vouchers

Cycle to work

Gym membership discount

Health shield plan

Life assurance

Breakout areas with games

Tea & coffee on site

Job summary

Tate Recruitment is seeking an Evening Customer Service Advisor in Milton Keynes for a temporary to permanent role. You will handle customer enquiries by phone, email, and live chat, supporting orders, processing updates, and resolving issues to ensure a strong customer experience.

Evening shifts offer enhanced rates and progression opportunities within a market-leading organisation. Successful candidates join a collaborative team and benefit from training and career development.

Qualifications

• Previous customer service experience.
• Excellent written and verbal communication.
• Professional and friendly telephone manner.
• Strong problem-solving abilities.
• Good IT and administration skills.
• Ability to multitask and work under pressure.
• Positive attitude and attention to detail.
• Willingness to undergo training.

Responsibilities

• Handle inbound customer enquiries across channels.
• Support customers with orders and purchases.
• Manage queries related to existing orders.
• Advise on products, promotions, and offers.
• Help with deliveries, returns and cancellations.
• Resolve complaints and provide solutions.
• Deliver a positive experience on every interaction.
• Update customer records across multiple systems.

Skills

Customer service

Communication

Telephone manners

Problem solving

IT skills

Multitasking

Attention to detail

Training

Job description

Tate Recruitment is seeking an Evening Customer Service Advisor in Milton Keynes for a temporary to permanent role. You will handle customer enquiries by phone, email, and live chat, supporting orders, processing updates, and resolving issues to ensure a strong customer experience.

Evening shifts offer enhanced rates and progression opportunities within a market-leading organisation. Successful candidates join a collaborative team and benefit from training and career development.