Customer Care & Growth Advisor — Hybrid

Policy Expert; Milton Keynes; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Enhanced holiday packages

Social events

Wellbeing programme

Buy and sell holiday

Life assurance x4 salary

Prayer room

Financial wellbeing support

Hybrid work after probation

Job summary

Policy Expert in Milton Keynes, UK, seeks a customer-focused professional to join our team. This role is based in the Milton Keynes office with hybrid options after probation.

We offer career development, enhanced holiday packages, wellbeing initiatives, and a supportive, vibrant workplace culture. You will engage with customers across calls, chat and email, helping them with policy questions and purchases.

Responsibilities

• Creating memorable experience: Meeting customer expectations and handling inbound calls about policies.
• Operational Excellence: Drive efficiency and KPI adherence while improving processes.
• Resolving issues: Manage and resolve customer complaints.
• Foster Trust & Inclusion: Contribute to inclusive, empathetic team culture.
• Knowledge Mastery: Use up-to-date information to ensure compliance.
• Handling Enquiries: Manage inbound calls, live chat, emails, and letters; outbound when needed.
• Communication: Deliver clear communication to diverse customers.
• Taking care of the details: Meet deadlines and FCA guidelines, keep information current.
• Additional Duties: Support all areas of business and assist with purchasing decisions.

Job description

Policy Expert in Milton Keynes, UK, seeks a customer-focused professional to join our team. This role is based in the Milton Keynes office with hybrid options after probation.

We offer career development, enhanced holiday packages, wellbeing initiatives, and a supportive, vibrant workplace culture. You will engage with customers across calls, chat and email, helping them with policy questions and purchases.