Customer Service - Weekend Only - Hybird

Pertemps Bond; Milton Keynes; Hybrid; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Hybrid work model

1-week training

Job summary

Pertemps Bond is seeking a Weekend Customer Service Advisor to join our Milton Keynes-based support team. This hybrid role concentrates on delivering excellent service across phone, email, and social media during Saturday and Sunday shifts.

You will handle inquiries, maintain records, and collaborate with the team to ensure a smooth customer journey while upholding high standards of professionalism and empathy.

Qualifications

• Previous customer service experience within a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Highly organised, proactive, and able to manage competing priorities.
• Professional and empathetic when dealing with sensitive or complex issues.

Responsibilities

• Respond to customer enquiries via phone, email, and social media in a timely and professional manner.
• Provide outstanding support and resolve customer queries efficiently.
• Monitor and respond to social media comments and messages, helping to build strong customer relationships.
• Identify potential risks or issues using Outlook and internal systems, taking proactive steps to resolve them.
• Maintain accurate customer records and ensure compliance with internal processes and standards.
• Work collaboratively with the wider customer service team to deliver a seamless customer experience.

Skills

Customer service

Communication

Organisation

Empathy

Tools

Halo

Sprout

Job description

Weekend Customer Service Advisor (Hybrid)

About the Role

We’re looking for an enthusiastic and customer-focused Weekend Customer Service Advisor to join our client’s growing support team. This hybrid role is perfect for someone who thrives in a fast-paced environment and enjoys helping customers across multiple channels. Working exclusively at weekends, you’ll play a key role in delivering exceptional customer service via phone, email, and social media, ensuring every enquiry is handled promptly, professionally, and accurately.

Working Hours:

• Saturday: 12:00pm – 8:00pm
• Sunday: 12:00pm – 8:00pm

Key Responsibilities

• Respond to customer enquiries via phone, email, and social media in a timely and professional manner
• Provide outstanding support and resolve customer queries efficiently
• Monitor and respond to social media comments and messages, helping to build strong customer relationships
• Identify potential risks or issues using Outlook and internal systems, taking proactive steps to resolve them
• Maintain accurate customer records and ensure compliance with internal processes and standards
• Work collaboratively with the wider customer service team to deliver a seamless customer experience

Systems & Tools

• Experience using CRM or ticketing systems (such as Halo) would be advantageous
• Familiarity with social media management platforms (such as Sprout) is beneficial

About You

• Previous customer service experience within a fast-paced environment
• Excellent communication skills, both written and verbal
• Highly organised, proactive, and able to manage competing priorities
• Professional and empathetic when dealing with sensitive or complex issues

Why Apply?

• Hybrid working opportunity
• Comprehensive one-week office-based training
• A chance to make a real impact on customer experience
• Be part of a supportive and growing team

Customer Service - Weekend Only - Hybird Milton Keynes,South East,UK