EV-Driven General Manager: Lead, Grow & Wow Customers

Lookers Plc; Manor Park; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Generous annual leave

Enhanced family leave

Techscheme discounts

Gym memberships

Travel insurance

Home and tech vouchers

bYond discounts

Job summary

Ashford Mercedes-Benz is seeking a driven General Manager to oversee dealership resources and achieve sales, profitability, employee and customer satisfaction targets. You will lead a motivated team, deliver world-class service, and coach managers to reach brand standards while sustaining growth and market presence.

The role requires strong leadership, people management, and a solid understanding of EV vehicles, with a track record of delivering customer-centric results within a premium

Responsibilities

• Develop a customer service driven environment and culture through regular communication, team building and coaching with your teams
• Communicate and maintain customer service standards and measurements in line with the requirements of the Brand
• Provide clear leadership by ensuring the vision and objectives for the business are understood and communicated
• Train and develop department managers in line with organisational requirements
• Agree objectives & work standards with department managers reviewing their performance regularly
• Develop and monitor the business plan for all sales areas with senior managers to meet business objectives, profit margins and market penetration

Job description

Ashford Mercedes-Benz is seeking a driven General Manager to oversee dealership resources and achieve sales, profitability, employee and customer satisfaction targets. You will lead a motivated team, deliver world-class service, and coach managers to reach brand standards while sustaining growth and market presence.

The role requires strong leadership, people management, and a solid understanding of EV vehicles, with a track record of delivering customer-centric results within a premium