Automotive General Manager – Growth & Service Lead

Lookers Motor Group Limited; Stoke-on-Trent; On-site; GBP 77,000 - 94,000; Full time

Benefits offered by this job

Competitive salary

Generous annual leave

Maternity leave

Paternity leave

Eyecare vouchers

Smart Health

Job summary

Lookers Motor Group Limited - Stoke Mercedes-Benz is seeking a driven General Manager to lead the dealership, oversee sales volumes and profitability, and drive customer satisfaction. You will manage resources across departments to meet business objectives and promote brand standards.

You will lead a high-performing team, coaching managers to deliver world-class service and maintain strong relationships with customers and employees, while championing EV initiatives and sustainability.

Qualifications

• Demonstrated ability to manage and develop teams.
• Experience leading at General Manager/Head of Business level.
• Solid understanding of EV vehicles and automotive market.

Responsibilities

• Develop a customer service driven environment and culture through regular communication, team building and coaching with your teams.
• Communicate and maintain customer service standards and measurements in line with the Brand requirements.
• Provide clear leadership by ensuring the vision and objectives for the business are understood and communicated.
• Train and develop department managers in line with organisational requirements.
• Agree objectives & work standards with department managers reviewing their performance regularly.
• Develop and monitor the business plan for all sales areas with senior managers to meet business objectives, profit margins and market penetration.

Skills

People management

Leadership

Customer service

EV knowledge

Job description

Lookers Motor Group Limited - Stoke Mercedes-Benz is seeking a driven General Manager to lead the dealership, oversee sales volumes and profitability, and drive customer satisfaction. You will manage resources across departments to meet business objectives and promote brand standards.

You will lead a high-performing team, coaching managers to deliver world-class service and maintain strong relationships with customers and employees, while championing EV initiatives and sustainability.