EV Automotive General Manager - Lead Growth & Service

Lookers Plc; Ashford; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Eyecare vouchers

GP services

Dental insurance

Critical illness cover

Lifestyle discounts

Gym membership discounts

Travel insurance

Job summary

Lookers plc in Ashford is seeking a driven General Manager to lead our Mercedes-Benz dealership, focusing on sales growth, profitability, and outstanding customer experience. You will steer a high-performing team, shaping a customer-centric culture while aligning with brand standards and strategic objectives.

You will coach managers, drive engagement, and manage the business plan to meet objectives, improve margins, and enhance market penetration, including expertise in EV vehicles.

Qualifications

• Proven leadership experience in automotive or retail management.
• Strong people management and coaching abilities.
• Excellent communication and customer service focus.
• Ability to build high-performing teams and lead through change.

Responsibilities

• Develop a customer service driven environment and culture through regular communication, team building and coaching with your teams
• Communicate and maintain customer service standards and measurements in line with the requirements of the Brand
• Provide clear leadership by ensuring the vision and objectives for the business are understood and communicated
• Train and develop department managers in line with organisational requirements
• Agree objectives & work standards with department managers reviewing their performance regularly
• Develop and monitor the business plan for all sales areas with senior managers to meet business objectives, profit margins and market penetration

Skills

Leadership

People management

Communication

Coaching

Customer service

Team building

Job description

Lookers plc in Ashford is seeking a driven General Manager to lead our Mercedes-Benz dealership, focusing on sales growth, profitability, and outstanding customer experience. You will steer a high-performing team, shaping a customer-centric culture while aligning with brand standards and strategic objectives.

You will coach managers, drive engagement, and manage the business plan to meet objectives, improve margins, and enhance market penetration, including expertise in EV vehicles.