European Customer Lifecycle Program Leader

TD SYNNEX UK&I; Basingstoke; Hybrid; GBP 90,000 - 140,000; Full time

Benefits offered by this job

Elective Benefits

Leadership development programs

Life Empowerment Assistance Program

Diversity, Equity & Inclusion programs

Global onboarding experiences

Employee resource groups & community

Job summary

TD SYNNEX UK&I seeks a Customer Lifecycle European Program Lead to drive adoption, execution and ROI of lifecycle programs across Europe. You will link vendor strategy with local market execution, enabling country teams and onboarding partners into vendor programs.

The role requires strong stakeholder management, commercial acumen and the ability to influence cross-functional teams in a matrix environment, with travel across Europe.

Qualifications

• Experience leading programs or business development across multiple European countries.
• Strong understanding of IT channel, distribution, partner ecosystems and vendor programs.
• Knowledge of customer lifecycle strategies: onboarding, adoption, renewal and retention.
• Ability to influence stakeholders and drive results without direct authority.
• Excellent commercial, analytical and ROI reporting skills.

Responsibilities

• Drive Customer Lifecycle program adoption across European countries.
• Enable and support country teams through training, tools, and best practices.
• Develop and maintain lifecycle messaging, sales plays, and enablement materials.
• Partner with local teams to recruit and onboard partners into vendor programs.
• Track partner sign-up and activation targets and remove adoption barriers.
• Build strong relationships with country teams, partners and vendor stakeholders.
• Define and monitor ROI metrics, program performance and business outcomes.
• Present results, insights, and recommendations to vendors and senior leadership.
• Ensure Customer Lifecycle initiatives are embedded into local sales and marketing plans.

Skills

Program leadership

Stakeholder management

European market knowledge

Vendor/customer lifecycle

ROI reporting

Communication skills

Training program development

Matrix organization experience

Travel readiness

Distributor/vendor ecosystem know-how

Job description

TD SYNNEX UK&I seeks a Customer Lifecycle European Program Lead to drive adoption, execution and ROI of lifecycle programs across Europe. You will link vendor strategy with local market execution, enabling country teams and onboarding partners into vendor programs.

The role requires strong stakeholder management, commercial acumen and the ability to influence cross-functional teams in a matrix environment, with travel across Europe.