European CRM & Segmentation Director

Condé Nast; Greater London; Hybrid; GBP 90,000 - 140,000; Full time

Benefits offered by this job

Pension scheme

Private Healthcare

Season ticket loans

Eye tests

Remote working days

Dog-friendly office

Magazine subscriptions

Learning Hub access

Employee resource groups

Job summary

Condé Nast in London seeks a Director of European CRM & Segmentation to lead a data-driven engagement strategy across print and digital brands. You will own CDP setup, govern GDPR data quality, build micro-segmentation, and drive multi-channel campaigns (email, push, web) to boost engagement and revenue.

You will manage a team of three, collaborate with regional and global teams, and stay ahead of Martech trends to deliver measurable impact.

Qualifications

• 10+ years experience in CRM management and CDP setup
• Experience in international/European markets with in-person and virtual teams
• Track record in building automation and data-driven campaigns across multiple channels
• Strong understanding of loyalty, retention, and revenue growth through data insights

Responsibilities

• Lead a data-driven customer engagement strategy across European markets for print/digital subscriptions and products
• Set up and optimise a CDP, ensure GDPR compliance and data quality, build micro-segmentation
• Design and launch personalised multi-channel campaigns (email, push, web, SMS, in-app)
• Collaborate with European and global teams to implement best practices across markets
• Coach and develop a team of at least three direct reports and drive cross-functional initiatives

Skills

CRM leadership

CDP setup

Data analytics

MarTech stack

Multichannel marketing

Tools

Treasure Data

Iterable

Job description

Condé Nast in London seeks a Director of European CRM & Segmentation to lead a data-driven engagement strategy across print and digital brands. You will own CDP setup, govern GDPR data quality, build micro-segmentation, and drive multi-channel campaigns (email, push, web) to boost engagement and revenue.

You will manage a team of three, collaborate with regional and global teams, and stay ahead of Martech trends to deliver measurable impact.