Director, European CRM & Segmentation

Condé Nast; Greater London; Hybrid; GBP 90,000 - 140,000; Full time

Benefits offered by this job

Pension scheme

Private Healthcare

Season ticket loans

Eye tests

Remote working days

Dog-friendly office

Magazine subscriptions

Learning Hub access

Employee resource groups

Job summary

Condé Nast in London seeks a Director of European CRM & Segmentation to lead a data-driven engagement strategy across print and digital brands. You will own CDP setup, govern GDPR data quality, build micro-segmentation, and drive multi-channel campaigns (email, push, web) to boost engagement and revenue.

You will manage a team of three, collaborate with regional and global teams, and stay ahead of Martech trends to deliver measurable impact.

Qualifications

• 10+ years experience in CRM management and CDP setup
• Experience in international/European markets with in-person and virtual teams
• Track record in building automation and data-driven campaigns across multiple channels
• Strong understanding of loyalty, retention, and revenue growth through data insights

Responsibilities

• Lead a data-driven customer engagement strategy across European markets for print/digital subscriptions and products
• Set up and optimise a CDP, ensure GDPR compliance and data quality, build micro-segmentation
• Design and launch personalised multi-channel campaigns (email, push, web, SMS, in-app)
• Collaborate with European and global teams to implement best practices across markets
• Coach and develop a team of at least three direct reports and drive cross-functional initiatives

Skills

CRM leadership

CDP setup

Data analytics

MarTech stack

Multichannel marketing

Tools

Treasure Data

Iterable

Job description

## Director, European CRM & SegmentationApply: The Adelphi, London, GB: Full time: Posted 17 Days Ago: End Date: October 30, 2026 (13 days left to apply): R-24131Condé Nast is one of the world's most renowned media publishing companies, creating and distributing every type of media today, spanning print and digital publishing in all formats. With a portfolio of some of today's most influential brands, the company continues to grow its audience through a global operational and content infrastructure across its 12 owned and operated markets. Headquartered in New York City, the company's owned and operated markets include China, France, Germany, India, Italy, Japan, Mexico & Latin America, Spain, Taiwan, UAE/Dubai, the U.K., and the U.S., with additional local license partners in over twenty additional markets across the globe. Lead brands include Vogue, The New Yorker, GQ, Architectural Digest, Condé Nast Traveler, Vanity Fair, Wired, Allure, Ars Technica, Bon Appétit, House & Garden, Pitchfork, Tatler, and Vogue Business.# **Job Description**Location:London, GBCondé Nast is a global media company, home to iconic brands including Vogue, GQ, Glamour, CN Traveller, Vanity Fair, Wired, The World of Interiors, House & Garden and Tatler, among many others. We are headquartered in New York and London and operate in 32 markets worldwide, with a footprint of more than 1 billion consumers across print, digital, video and social platforms.Condé Nast thrives on collaboration, and our teams come together in the office four days a week (Monday - Thursday).We value diversity of background, views and cultures. We celebrate people for their personal qualities, skills and contributions, recognising the power our brands have to influence and shape culture. innovation. ****The Role****You’ll join the European Consumer Revenue team which is responsible for driving direct-to-consumer (DTC) revenue for all Condé Nast’s brands (Vogue, GQ, Glamour, Vanity Fair, Condé Nast Traveller, Architectural Digest, La Cucina Italiana, Tatler, House & Garden and World of Interiors), to include revenue streams such as newsstands & subscriptions, memberships, consumer products such as the Vogue Festive Calendar, as well new and developing DTC propositions.This role is based in our London office.****What will you be doing?****Reporting into the Executive Director, Consumer Revenue, you will lead a data-driven customer engagement strategy and execution across all European markets for print subscriptions, digital subscriptions, consumer products and any editorial collaborations. Your KPIs will be engagement (open rate, CTR, active users by segment), churn and CLV, product sales, revenue and the adoption of CRM and MarTech tools (TD and Iterable).You will be an expert in setting up and operating a CDP (experience with Treasure Data highly preferable), working with the Customer Data Product Team and Legal to drive data quality assurance and GDPR compliance, as well as setting up valuable micro-segmentations.You will design and launch personalised, multi-channel campaigns (email, push) targeting key customer segments, optimising customer acquisition, retention, lifetime value, and campaign performance, as well as automating campaigns and driving operational efficiencies where possible.You will work closely and effectively with the European Performance Marketing Director to create the best end-to-end campaigns to drive performance and hit revenue targets, as well as establishing a high-performing culture among your teams.You will create test and learn programmes, based on customer segmentations using behavioral, demographic and value-based insights to drive revenue growth.You will deliver the operations plan that ensures best practice is adhered to across all markets.You will collaborate with local marketing teams across Europe to tailor the central strategy to market-specific needs. You will also collaborate closely with global teams to leverage best practices and ensure their effective implementation across European teams.You will coach and develop a team of three direct reports. Alongside that, you will collaborate with various internal and external teams to achieve agreed critical metrics across the entire sales funnel, ensuring your strategy aligns with the wider company’s and responding to the current business & market demands. You will help set the culture of being curious, creative and analytical to those in your team and the cross-functional teams you work with.You will keep abreast of industry trends, benchmarks and new technology, identifying any new opportunities and ensuring your strategy aligns with best-in-class practices.****Who you are:****An enthusiastic, driven and experienced marketing professional with 10+ years experience in CRM management, as well CDP set up and optimisation, leveraging of analytics platforms and content management systems. Must have hands-on experience in international or European markets, managing both in-person and virtual teamsYou will have a demonstrable track record in setting and developing a MarTech suite that enables automation, data integration and campaign management. This will include not just implementing SaaS solutions, but additionally developing bespoke enhancements to maximise business impact/deliver competitive advantage. This will be at a multi-channel level (email, web personalisation, SMS, in-app, social, etc).Excellent commercial acumen who has a track record of strong performance across several channels including subscriptions and digital through a comprehensive strategy for owned marketing channelsHighly strategic, analytic and curious thinker who constantly strives for more revenue and efficiencies through data-driven hypotheses Embraces change with the ability to be flexible on pre-existing theories, plans or ways of workingComprehensive understanding of customer loyalty and retention strategies and good knowledge of the best current marketing technologies availableStrong management & leadership skills with the ability to prioritise own time and time of the team, thrives on accountability and ownership and appreciates the importance of team development. Experience managing a team of at least two direct reportsAn impressive collaborator with strong influencing skills Excellent presentation skills, ensuring the approach is tailored appropriately for the stakeholdersResourceful, innovative and enjoys working under pressure****Does this sound like you?****Please upload your CV and cover letter/portfolio, which highlights why you'd love to take on this role and why you're a great match for what we're looking for.****What benefits do we offer?***** 25 days holiday (plus bank holidays) and extra days of annual leave if you move house or want to volunteer.* You’ll have access to a competitive pension scheme, Bupa Private Healthcare, Season ticket loans and eye tests.* We offer a range of tools to support your wellbeing, including core hours, 10 remote days (from home or a country with a Condé Nast office location), access to our Employee Assistance Programme, corporate gym membership and cycle to work scheme.* We’re a dog friendly office, plus you’ll enjoy discounts and magazine subscriptions, keeping you up to date with all things Condé Nast.* We encourage personal and professional growth through the Condé Nast Learning Hub where you’ll find an extensive portfolio of learning courses and training, available in local languages.* Our Employee Resource Groups provide a platform for employees to identify shared objectives, exchange ideas, and work on community priorities for our global workforce.# **What happens next?**If you are interested in this opportunity, please apply below, and we will review your application as soon as possible. You can update your resume or upload a cover letter at any time by accessing your candidate profile.***Condé Nast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status and other legally protected characteristics.***