Director, CRM & Segmentation — European DTC Growth

30000 The Condé Nast Publications Limited; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

25 days holiday

Private Healthcare (Bupa)

Season ticket loans

Eye tests

Dog friendly office

Magazine subscriptions

Condé Nast Learning Hub

Employee Resource Groups

Job summary

Condé Nast is seeking a senior CRM/MarTech leader to drive direct-to-consumer revenue across Europe. Based in London, you will own multi-channel campaigns, leverage CDP solutions, ensure GDPR compliance, and coach a three-person team to optimise engagement and CLV.

You will collaborate with European marketing teams and global counterparts to scale CRM programs across subscriptions, products and partnerships, delivering measurable revenue growth.

Qualifications

• 10+ years in CRM management and data-driven marketing.
• Hands-on experience with international or European markets.
• Proven track record in building and optimising MarTech stacks and automation.

Responsibilities

• Lead a data-driven customer engagement strategy across Europe for subscriptions and products.
• Set up and optimise multi-channel campaigns (email, web, push) and CRM workflows.
• Develop micro-segmentations and drive GDPR-compliant data quality with Legal and CDP teams.
• Coach a team of three direct reports and partner with global teams to scale best practices.

Skills

CRM management

CDP setup

MarTech analytics

Team leadership

Job description

Condé Nast is seeking a senior CRM/MarTech leader to drive direct-to-consumer revenue across Europe. Based in London, you will own multi-channel campaigns, leverage CDP solutions, ensure GDPR compliance, and coach a three-person team to optimise engagement and CLV.

You will collaborate with European marketing teams and global counterparts to scale CRM programs across subscriptions, products and partnerships, delivering measurable revenue growth.