EUC Desktop Support Specialist (L1) – Windows & VIP On-Site

Iron Systems, Inc; Maidenhead; On-site; GBP 28,000 - 38,000; Full time

Job summary

Iron Systems, Inc in Maidenhead is seeking an experienced Desktop Support Technician to manage desktop devices end-to-end, including imaging Windows 10/11, software installs via SCCM, and incident resolution using secure remote tools.

You will provide deskside and VIP support at client sites, oversee hardware replacements, ensure antivirus and security profiles, and collaborate with IT teams following ITIL processes.

Qualifications

• 3–5 years of relevant desktop support experience.
• Experience imaging Windows 11 and PXE boot.
• Proficient in SCCM Software Center and manual software installs.
• Hands-on with batteries replacement and hardware break-fix with Dell.
• Experience with Intune, AD, BitLocker and Outlook administration.
• Familiar with ITIL processes for incidents, changes and service requests.

Responsibilities

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
• Manage IMAC and deskside support services.
• Manage hardware and software break-fix for laptops and desktops.
• Provide conference room, remote desktop, and event support at customer locations.
• Support and maintain desktop images and OS deployments across lifecycle.
• Monitor security profiles and antivirus; act on non-compliance.
• VIP deskside support and serve as site IT contact when needed.

Skills

Windows 10/11

Imaging

VIP support

Security/compliance

Dell hardware repair

MS Office/Outlook

ITIL awareness

Remote support tools

Education

Associate degree in electronics or related field

Bachelor's degree preferred

Tools

SCCM

Intune

AD

BitLocker

ServiceNow

VPN

Remote Support Tools

Job description

Iron Systems, Inc in Maidenhead is seeking an experienced Desktop Support Technician to manage desktop devices end-to-end, including imaging Windows 10/11, software installs via SCCM, and incident resolution using secure remote tools.

You will provide deskside and VIP support at client sites, oversee hardware replacements, ensure antivirus and security profiles, and collaborate with IT teams following ITIL processes.