Senior Desktop Support Engineer - Field Services
Iron Systems, Inc
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Job summary
Iron Systems, Inc. in Manchester seeks a Desktop Support Engineer to deliver field services and onsite support across Windows 10/11 and Office 365.
You will perform remote troubleshooting, imaging, and hardware diagnostics while coordinating with multiple teams to ensure rapid resolutions. The role requires 6–8 years in field services, experience with SCCM/Intune, OPK tools, PXE/DHCP, and strong problem-solving in a fast-paced customer-facing environment.
Qualifications
- 6–8 years in Field Services / Onsite Support Services.
- Experience with Windows 10/11, Office 365.
- Proven work experience in Desktop/Technical Support roles.
- Remote troubleshooting with clear instructions.
- Experience in Windows Imaging Projects.
- Understanding of basic networking and troubleshooting tools.
Responsibilities
- Bulk refreshes and hardware provisioning at client sites.
- Refresh PC support with individual users.
- Asset management and recycle/loaner logistics.
- Coordinate laptop provisioning for new starters.
- Configure laptops for new staff.
- Assist with driver updates, patching and firmware tasks.
- Coordinate ordering and returns with providers.
- Manage on-site hardware storage and courier logistics.
Skills
Tools
Job description
Iron Systems, Inc. in Manchester seeks a Desktop Support Engineer to deliver field services and onsite support across Windows 10/11 and Office 365.
You will perform remote troubleshooting, imaging, and hardware diagnostics while coordinating with multiple teams to ensure rapid resolutions. The role requires 6–8 years in field services, experience with SCCM/Intune, OPK tools, PXE/DHCP, and strong problem-solving in a fast-paced customer-facing environment.
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