EUC & Deskside Support Engineer – Backfill (EMEA)

TECEZE; Cumbernauld; On-site; GBP 32,000 - 52,000; Full time

Job summary

TECEZE is seeking an EUC/Deskside Support Engineer for the EMEA region, based in Cumbernauld, UK. The role covers hands-on desktop support, ITSM processes, and infrastructure troubleshooting for end-user devices.

You will serve as a key point of contact for regional IT operations and ensure SLA adherence. Requirements include 3–4+ years in IT Service Management / EUC / Deskside Support, experience with SCCM/Ivanti/Intune, Windows OS, and remote support tools.

Qualifications

• 3–4+ years of experience in IT Service Management / EUC / Deskside Support.
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Responsibilities

• Laptop stock and inventory management
• Asset tracking and maintaining accurate records in ITSM platforms
• Software installation and deployment
• Profile archiving and space reclamation
• Coordination with Facilities teams for non-network devices
• Troubleshooting end-user devices and infrastructure-related issues
• Supporting regional IT operations and ensuring SLA adherence

Skills

IT Service Management

End User Computing

Deskside Support

Stakeholder management

English communication

Tools

SCCM

Ivanti

Microsoft Intune

RDP

iDRAC

iLO

Job description

TECEZE is seeking an EUC/Deskside Support Engineer for the EMEA region, based in Cumbernauld, UK. The role covers hands-on desktop support, ITSM processes, and infrastructure troubleshooting for end-user devices.

You will serve as a key point of contact for regional IT operations and ensure SLA adherence. Requirements include 3–4+ years in IT Service Management / EUC / Deskside Support, experience with SCCM/Ivanti/Intune, Windows OS, and remote support tools.