Onsite EUC/Desktop Support Engineer for VIP Users
Wipro
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Job summary
Wipro in the United Kingdom is seeking an EUC / Desktop Support Engineer (Onsite) to deliver field-based desktop support, including VIP users, across client locations in Greater London. You will handle Windows 11 devices, Microsoft 365 apps, and on-site hardware issues, ensuring high customer satisfaction.
The role emphasizes hands-on troubleshooting, ITIL-aligned incident management, and clear documentation.
Qualifications
- Experience providing on-site EUC/Desktop support to Windows 11 devices.
- Strong troubleshooting across VPN, MFA, and network connectivity.
- Proficiency with M365 apps (Outlook/Teams/OneDrive/Office).
- Hands-on with AD/Entra ID for user/access management.
- Experience with Intune/Endpoint Manager and Autopilot.
- Printer/scanner and peripheral device support on-site.
- Knowledge of ITIL incident and service request processes.
- Experience supporting VIP users and strong communication.
Responsibilities
- Provide on-site EUC support at client locations.
- Deliver field-based desktop support to users, incl. VIPs.
- Log, categorize, and validate incidents in ITSM tool.
- Perform 1st/2nd line EUC troubleshooting for high first-time fix.
- Route tickets to appropriate resolver groups per processes.
- Escalate unresolved tickets per SLAs and escalation rules.
- Attend onsite meetings with Wipro Field Services Lead.
- Document ticket updates and handovers clearly.
- Participate in IT drills and follow CBL procedures.
Skills
Tools
Job description
Wipro in the United Kingdom is seeking an EUC / Desktop Support Engineer (Onsite) to deliver field-based desktop support, including VIP users, across client locations in Greater London. You will handle Windows 11 devices, Microsoft 365 apps, and on-site hardware issues, ensuring high customer satisfaction.
The role emphasizes hands-on troubleshooting, ITIL-aligned incident management, and clear documentation.
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