EUC Desktop Support Engineer | Onsite & Remote IT

Axiom Technologies Pty Ltd.; Scotland; On-site; GBP 28,000 - 42,000; Full time

Job summary

Axiom Technologies Pty Ltd. is seeking an EUC Support Engineer to join our IT team. You will provide onsite/on-call end-user support within the desktop computing environment, covering Windows, macOS, Linux, and Office 365, with emphasis on efficient ticketing and user satisfaction.

You’ll handle setups for new employees, asset management, and remote support via VPN and RDP. Strong communication and problem-solving skills are essential to coordinate with other IT teams and uphold security

Qualifications

• 3+ years in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

EUC Support

Desktop support

Windows OS

Office 365

Communication

Tools

ServiceNow

Zendesk

JIRA

Job description

Axiom Technologies Pty Ltd. is seeking an EUC Support Engineer to join our IT team. You will provide onsite/on-call end-user support within the desktop computing environment, covering Windows, macOS, Linux, and Office 365, with emphasis on efficient ticketing and user satisfaction.

You’ll handle setups for new employees, asset management, and remote support via VPN and RDP. Strong communication and problem-solving skills are essential to coordinate with other IT teams and uphold security