Desktop Support Specialist — Onsite & Remote Helpdesk

Axiom Technologies; North Creake; On-site; GBP 25,000 - 35,000; Full time

Job summary

Axiom Technologies seeks an IT Desktop Support professional to provide onsite and on-call assistance to end users within the organization. The role focuses on timely, accurate service delivery and effective end-user support across multiple platforms.

Responsibilities include managing desktops, laptops, printers, and mobile devices, handling OS and software installation, and supporting remote users via VPN. Strong communication and troubleshooting skills are essential for success in this position.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Communication

Troubleshooting

On-site support

Education

Bachelor's degree in Computer Science or related field

Tools

Windows OS

Office 365

Basic Networking

Ticketing systems (ServiceNow, Zendesk, JIRA)

Job description

Axiom Technologies seeks an IT Desktop Support professional to provide onsite and on-call assistance to end users within the organization. The role focuses on timely, accurate service delivery and effective end-user support across multiple platforms.

Responsibilities include managing desktops, laptops, printers, and mobile devices, handling OS and software installation, and supporting remote users via VPN. Strong communication and troubleshooting skills are essential for success in this position.