Estates Helpdesk Officer – Hybrid & CAFM Coordination

onlyFE; Sheffield; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

LGPS pension

Annual leave 30 days + 8 bank holidays

Hybrid and flexible working

Health and wellbeing support

Development opportunities

Free parking on campuses

Job summary

The Sheffield College is seeking a Helpdesk Officer to be the first point of contact for estates maintenance requests. You will log jobs in the CAFM system, set priority codes, and allocate tasks to the Repairs Technician or contractors, keeping staff updated on progress.

The role includes monitoring job progress, supporting reporting on service performance, and embracing hybrid working with a generous annual leave entitlement and a salary of £27,455 to £29,810 per year.

Responsibilities

• Act as the first point of contact for estates maintenance requests, via phone, email, or CAFM system.
• Accurately log and categorise jobs, ensuring priority codes and H&S issues are applied correctly.
• Allocate work orders to the Repairs Technician, contractors, or site-based staff as directed by the Estates Maintenance Manager.
• Monitor progress of maintenance jobs, chasing updates where required, and keeping requestors informed.

Skills

Helpdesk

CAFM system

Job description

The Sheffield College is seeking a Helpdesk Officer to be the first point of contact for estates maintenance requests. You will log jobs in the CAFM system, set priority codes, and allocate tasks to the Repairs Technician or contractors, keeping staff updated on progress.

The role includes monitoring job progress, supporting reporting on service performance, and embracing hybrid working with a generous annual leave entitlement and a salary of £27,455 to £29,810 per year.