Campus Helpdesk & Access Coordinator

Dunhillmedical; Sheffield; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Annual leave entitlement

Pensions scheme

Flexible working opportunities

Discounts and rewards

Job summary

University of Sheffield is seeking a proactive Helpdesk Administrator within Estates & Facilities Management. You will support the EFM Helpdesk, input and track maintenance requests in Planon, issue keys, manage staff and student card access, and coordinate with departments across the campus.

The role emphasizes collaboration, data protection familiarity, and delivering high-quality customer care while supporting IMS improvements and reporting KPIs.

Qualifications

• Educated to GCSE Level or equivalent qualifications or experience.
• High levels of IT literacy (including Microsoft Word and Excel, Google applications).
• Self-motivated with a flexible and enthusiastic approach to work, and the ability to work as part of a team or on own initiative.
• Proven experience of working in a helpdesk, reception or similar.
• Experience of operating a Maintenance Management System or similar.
• Commitment to delivering a high standard of customer care, whilst managing expectations and dealing with in-person, telephone and
• Ability to analyse and solve problems with an appreciation of longer-term implications.
• Ability to assess priorities, plan and progress work activities and organise resources according to strict deadlines.
• Demonstrable organisational skills with attention to detail and experience of maintaining and managing confidential information with discretion (and familiarity with the Data Protection Act).

Responsibilities

• Operate the EFM Helpdesk system, providing the link between Estates and all other University departments.
• Respond to telephone calls and email from University departments.
• Use the Planon system to log and check the status of maintenance requests and report progress.
• Follow up the progress of jobs with EFM team members and external contractors.
• Manage the key control system database and process key/lock changes and replacements for departments.
• Handle card access requests for buildings and configure door access as directed by Project Managers.
• Conduct weekly KPI reporting for Helpdesk tasks.
• Record information and generate reports in Planon for direct labour staff and contractors.
• Participate in IMS-related improvement initiatives within EFM.
• Maintain effective communication within the team and with other University stakeholders.

Skills

IT literacy

Microsoft Word

Microsoft Excel

Google apps

Communication skills

Teamwork

Problem solving

Education

GCSE level

Tools

Planon FM System

Job description

University of Sheffield is seeking a proactive Helpdesk Administrator within Estates & Facilities Management. You will support the EFM Helpdesk, input and track maintenance requests in Planon, issue keys, manage staff and student card access, and coordinate with departments across the campus.

The role emphasizes collaboration, data protection familiarity, and delivering high-quality customer care while supporting IMS improvements and reporting KPIs.