Campus Estates Helpdesk Coordinator | CAFM & Maintenance

Falmouth University; Penryn; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Employer Pension Contribution up to 10

26 days + 8 days bank holiday

Life Assurance

Subsidised Sports Centre Membership (G

Enhanced Maternity/Paternity Pay

Cycle Scheme & Home & Tech Scheme

Vivup Lifestyle Discounts

Job summary

Falmouth Exeter Plus is seeking an enthusiastic Estates Helpdesk Coordinator to join the Estates team on the Penryn campus. You will coordinate maintenance activities, support contractors and ensure facilities are maintained effectively, acting as the first point of contact for Estates enquiries and managing requests from reporting to completion.

You will use CAFM systems (Planon) to manage asset information, maintenance schedules and documentation while working with colleagues across Estates

Qualifications

• Experience delivering excellent customer service and coordinating enquiries or operational activities.
• Strong organisational and time-management skills, with the ability to prioritise workloads effectively.
• Experience maintaining accurate records and working with digital systems.
• Proficiency using Microsoft Excel and other MS Office applications.
• Ability to work independently and collaboratively as part of a team.

Responsibilities

• Coordinate maintenance activities and support contractor visits.
• Act as first point of contact for Estates enquiries from reporting through to completion.
• Maintain accurate records in CAFM system Planon.
• Monitor work progress and manage site arrangements.
• Identify opportunities to improve processes and ways of working.

Skills

Customer service

Organisational skills

Time management

Record keeping

MS Office

Teamwork

Contractor coordination

Tools

Planon CAFM

HereSafe

Microsoft Excel

Job description

Falmouth Exeter Plus is seeking an enthusiastic Estates Helpdesk Coordinator to join the Estates team on the Penryn campus. You will coordinate maintenance activities, support contractors and ensure facilities are maintained effectively, acting as the first point of contact for Estates enquiries and managing requests from reporting to completion.

You will use CAFM systems (Planon) to manage asset information, maintenance schedules and documentation while working with colleagues across Estates