Estate Services Officer – West, Community & Contractor Lead

Stonewater; Dudley; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Car allowance

Job summary

Stonewater in the West region is recruiting two Estate Services Officers to deliver high-quality estate services across its homes and communities. You will be visible in our communities, listen to customers and coordinate with contractors to make practical improvements to surroundings.

You will inspect estates, manage grounds maintenance, cleaning and pest control, and monitor contractor performance against contracts and KPIs.

Qualifications

• Strong customer service experience with residents.
• Experience managing external contractors and contracts.
• Excellent communication and interpersonal skills.
• Ability to use data/management information to drive improvements.
• Knowledge of Health and Safety requirements in estate services.
• Good IT and budget management skills.
• Experience engaging with customers and resident groups.

Responsibilities

• Carry out regular estate and site inspections across your portfolio and take appropriate action.
• Oversee delivery of grounds maintenance, cleaning and pest management.
• Manage day-to-day performance of external contractors against contracts and KPIs.
• Build positive relationships with contractors, customers and colleagues to resolve issues.
• Respond to customer enquiries and complaints promptly and with empathy.
• Maintain accurate estate management information and use data to identify improvements.
• Support procurement activity and service improvement projects.
• Ensure estate services are delivered safely and comply with Health and Safety legislation.
• Work with colleagues across Homes Directorate and represent Stonewater at forums.

Skills

Customer service

Contract management

Communication skills

Interpersonal skills

Data and MI usage

Health and Safety knowledge

Budget management

Engaging with residents

Job description

Stonewater in the West region is recruiting two Estate Services Officers to deliver high-quality estate services across its homes and communities. You will be visible in our communities, listen to customers and coordinate with contractors to make practical improvements to surroundings.

You will inspect estates, manage grounds maintenance, cleaning and pest control, and monitor contractor performance against contracts and KPIs.