Estate Services Lead: Communities & Contractor Management

Ad Warrior Ltd; Bedford; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Car allowance

Job summary

Stonewater is recruiting two Estate Services Officers (Central) to maintain and enhance our estates. You will inspect sites, manage contractors, and respond to residents with empathy while ensuring safety and compliance.

Ideal candidates have estate services or housing experience, strong communication skills, and the ability to balance fieldwork with admin tasks and procurement support. This role offers visibility in communities and engagement with partners.

Qualifications

• Experience in estate services or housing is preferred.
• Comfortable balancing time on estates with contract management and admin.
• Social housing sector experience would be beneficial.
• Strong communication and interpersonal skills.
• Ability to use data/management information to identify issues and drive improvements.
• Awareness of Health and Safety requirements in estate-based services.

Responsibilities

• Carry out regular estate and site inspections across your portfolio, identify issues and take action.
• Oversee delivery of estate services including grounds maintenance, cleaning and pest management.
• Manage day-to-day performance of external contractors, monitor against contracts and KPIs, drive improvements.
• Build positive relationships with contractors, customers, residents and colleagues to resolve issues.
• Respond to customer enquiries and complaints promptly and empathetically, offering practical solutions.
• Maintain accurate estate management information and use data to identify opportunities to improve services.
• Support procurement activity and service improvement projects to enhance customer experience.
• Ensure estate services are delivered safely and in line with Health and Safety legislation.
• Collaborate with Homes Directorate and represent Stonewater at forums.

Skills

Customer service

Contract management

Communication

Problem solving

Data analysis

Health and safety

Job description

Stonewater is recruiting two Estate Services Officers (Central) to maintain and enhance our estates. You will inspect sites, manage contractors, and respond to residents with empathy while ensuring safety and compliance.

Ideal candidates have estate services or housing experience, strong communication skills, and the ability to balance fieldwork with admin tasks and procurement support. This role offers visibility in communities and engagement with partners.