Estate Services Officer — Community & Contractor Lead

Ad Warrior Ltd; York and North Yorkshire; On-site; GBP 33,000 - 40,000; Full time

Job summary

Stonewater is recruiting two Estate Services Officer roles in the North to maintain and improve our estates across our homes and communities. You will inspect sites, oversee grounds maintenance, cleaning, pest management, and work with contractors to deliver high-quality services while keeping customers informed and supported.

You'll build strong relationships with residents and contractors, respond to enquiries, use data to identify improvements, and ensure health and safety standards are met.

Qualifications

• Ownership and accountability in estate services
• Customer-focused approach in housing environments
• Experience with contractors and service delivery standards
• Strong communication and problem-solving skills

Responsibilities

• Carry out regular estate and site inspections across your portfolio and identify issues for action.
• Oversee estate services including grounds maintenance, cleaning, and pest management to required standards.
• Manage day-to-day performance of external contractors, monitor against contracts and KPIs, and drive improvements.
• Build relationships with contractors, residents and colleagues to resolve issues and improve estates.
• Respond to customer enquiries promptly and with empathy, providing practical solutions.
• Maintain estate management data and use it to spot opportunities for service improvements.
• Support procurement activities and service improvement projects to enhance customer experience.
• Ensure services are delivered safely and in line with Health and Safety legislation.
• Collaborate with colleagues across Homes Directorate and represent Stonewater at forums.

Job description

Stonewater is recruiting two Estate Services Officer roles in the North to maintain and improve our estates across our homes and communities. You will inspect sites, oversee grounds maintenance, cleaning, pest management, and work with contractors to deliver high-quality services while keeping customers informed and supported.

You'll build strong relationships with residents and contractors, respond to enquiries, use data to identify improvements, and ensure health and safety standards are met.