Community Estate Services Coordinator

Stonewater; England; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Car allowance

Job summary

Stonewater is looking for two Estate Services Officers to maintain safe, clean and well‑kept estates across its homes and communities in the South West. You will inspect sites, manage contractor performance and respond to residents with empathy.

This role offers visibility in communities and opportunities to drive service improvements, with cross‑functional work with the Homes Directorate. You will use data to identify issues and support procurement and service improvements, with DBS checks

Qualifications

• Experience in estate services, housing or a residential customer-focused environment.
• Experience in managing external contractors and monitoring contracts against KPIs.

Responsibilities

• Carrying out regular estate and site inspections across your portfolio, identifying issues and taking appropriate action.
• Overseeing delivery of estate services including grounds maintenance, cleaning and pest management.
• Managing day-to-day performance of external contractors, monitoring delivery against contracts and KPIs.
• Building relationships with contractors, customers, residents and colleagues to resolve issues and improve estates.
• Responding to customer enquiries promptly and with empathy, finding practical solutions.

Job description

Stonewater is looking for two Estate Services Officers to maintain safe, clean and well‑kept estates across its homes and communities in the South West. You will inspect sites, manage contractor performance and respond to residents with empathy.

This role offers visibility in communities and opportunities to drive service improvements, with cross‑functional work with the Homes Directorate. You will use data to identify issues and support procurement and service improvements, with DBS checks