Community Estate Services Lead

Stonewater; Milton Keynes; On-site; GBP 33,000 - 40,000; Full time

Job summary

Stonewater is seeking two Estate Services Officers (Central) to maintain and improve our estates across Milton Keynes. You will help ensure estates are clean, well maintained and safe while working with contractors and residents to deliver practical improvements.

You'll inspect sites, manage service providers, use data to identify opportunities, and respond to customer enquiries with empathy, helping us stay connected to the communities we serve.

Qualifications

• Experience in estate services or housing, in a customer-focused environment.
• Comfortable balancing site work with contract management and admin duties.
• Experience in the social housing sector is advantageous.
• Strong customer service and communication skills.
• Ability to use data/management information to identify improvements.

Responsibilities

• Carry out regular estate and site inspections across your portfolio, identify issues and take appropriate action.
• Oversee delivery of estate services including grounds maintenance, cleaning and pest management.
• Manage day-to-day performance of external contractors, monitor against contracts and KPIs, drive improvements.
• Build positive relationships with contractors, residents and colleagues to resolve issues and improve estates.
• Respond to customer enquiries and complaints promptly, professionally and with empathy.
• Maintain accurate estate management information and use data to identify service-improvement opportunities.
• Support procurement activity and service-improvement projects to enhance customer experience.
• Ensure estate services are delivered safely and in line with Health and Safety legislation.
• Collaborate with Homes Directorate and represent Stonewater at internal/external forums.

Skills

Estate services experience

Customer service

Contract management

Data analysis

Budget management

Communication skills

Tools

MS Office

Job description

Stonewater is seeking two Estate Services Officers (Central) to maintain and improve our estates across Milton Keynes. You will help ensure estates are clean, well maintained and safe while working with contractors and residents to deliver practical improvements.

You'll inspect sites, manage service providers, use data to identify opportunities, and respond to customer enquiries with empathy, helping us stay connected to the communities we serve.