Estate Services Coordinator - Elevate Homes & Communities

Stonewater; England; Presencial; GBP 26 000 - 32 000; Tempo integral

Resumo da oferta

Stonewater is seeking an Estate Services Coordinator to support our North region, coordinating estate services and contractor relationships while handling customer queries to improve our services.

You'll play a key role in maintaining well‑managed homes and communities, building strong relationships with colleagues, contractors and customers, and ensuring efficient administration of estates data and cyclical programmes.

Qualificações

• Previous experience of supporting a customer-facing service, ideally within social housing.
• A genuine commitment to delivering excellent customer service.
• Strong organisational skills with excellent attention to detail and accuracy.
• The ability to manage changing priorities, work at pace and use your own initiative.
• Confident communication skills and the ability to build effective relationships with a wide range of stakeholders.
• Good literacy and IT skills.
• The confidence to make effective decisions and take ownership of your work.
• An understanding of relevant legislation and Health & Safety requirements.

Responsabilidades

• Coordinating and providing administrative support across the Estate Services team.
• Supporting contract meetings and managing the administration of contract variations.
• Taking ownership of customer communications, complaints and service queries, ensuring they are dealt with promptly and effectively.
• Identifying areas of customer dissatisfaction and helping to implement service improvements that reduce complaints and enhance the customer experience.
• Managing and maintaining estate services asset data and mapping.
• Coordinating the administration of our national cyclical tree programme.
• Supporting contractor invoicing, helping to ensure invoices accurately reflect the services delivered.
• Tracking and monitoring key estate services activities, including information relating to estate inspections.
• Building positive working relationships with colleagues, contractors, customers and other key stakeholders.
• You’ll also act as an important point of contact for estate management enquiries from colleagues across the organisation, helping to provide a joined-up and streamlined service.

Conhecimentos

Customer service

Organisational skills

Communication skills

IT literacy

Descrição da oferta de emprego

Stonewater is seeking an Estate Services Coordinator to support our North region, coordinating estate services and contractor relationships while handling customer queries to improve our services.

You'll play a key role in maintaining well‑managed homes and communities, building strong relationships with colleagues, contractors and customers, and ensuring efficient administration of estates data and cyclical programmes.